Am I eligible?
Personal Independence Payment (PIP)
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Frequently asked questions
Have a question? Explore answers to the questions we get asked the most.
Who can join the Scheme
Joining the Scheme
How the Scheme works
What does my car or WAVWheelchair Accessible Vehicle Scheme package include?
What does my scooter or powered wheelchair Scheme package include?
When will you receive my first lease payment?
Can I get a vehicle and a scooter or powered wheelchair?
Do I need to be in my vehicle while it's being used?
Looking after your vehicle
Ordering a car or WAVWheelchair Accessible Vehicle
What's available
Financial help and learning to drive
Finding a dealer or supplier
How you pay and what it costs
Getting your vehicle
Ordering a scooter or powered wheelchair
Insurance
Theft and damage
Accidents and claims
My vehicle has been in an accident. What do I do?
How much excess do I need to pay if I have an accident?
What happens if me or my passenger is injured in an accident?
Will I qualify for loss of use payments?
Will I get a ‘no claims’ bonus at the end of my lease?
What happens if my vehicle is not repairable after an accident?
What's covered
About your vehicle
Breakdown
Car servicing and repairs
How often does my vehicle need servicing?
What happens if my vehicle needs repairs or stops running properly?
What can I do if my vehicle is not getting the advertised miles per gallon (MPG)?
Why does my vehicle not have a spare wheel?
My adaptation is not working. Who can I speak to?
What is a diesel particulate filter (DPF) and how do I get it fixed?
Can I change my dealer in the Motability Scheme online account?
WAVWheelchair Accessible Vehicle checks and repairs
Tyre repair and replacement
Temporary replacement vehicles
Adaptations and modifications
About your lease
Travelling abroad
Changing or ending your lease
Fines, seizures and charges
If things change
What happens if I go into residential care?
What happens if my allowance ends before my lease does?
Do I need to tell you if my medical condition changes?
What happens if I'm in hospital for more than 28 days?
What happens if the customer passes away?
What happens to my payments if my allowance increases during my lease?
If your allowance ends
End of your lease
Payments and bonuses
Giving your vehicle back
Keeping your vehicle for longer
Contacting us
Speaking to us
Complaints, appeals and misuse
Electric cars
Range and servicing
Charging
Chargepoint
Can I get a home chargepoint on the Motability Scheme?
Do I need to give my home chargepoint back at the end of my lease?
I have a problem with my home chargepoint. What do I do?
What's the difference between a tethered and untethered chargepoint?
Can I have a home chargepoint fitted and get access to the bp pulse network?