When can I get replacement travel?
If you've broken down and your vehicle will be off the road for over 48hrs, the RAC will discuss your continuous mobility needs.
Please contact the RAC on 0800 092 4125 within 24 hours of your breakdown or accident.
If your car is being repaired as part of an insurance claim
DLM will discuss your continuous mobility needs and support with keeping you mobile during your repair. This may include a courtesy car from the repairer, taxi support or, when eligible, a hire car.
We do not provide replacement travel for planned maintenance. This includes routine servicing, MOTs, light repairs and a broken electric vehicle (EV) charger.
If your repairs take longer than 48 hours, or 72 hours for a Wheelchair Accessible Vehicle (WAVWheelchair Accessible Vehicle), please speak to your dealer about your mobility options.
We aim to get you back in your Scheme vehicle as quickly as possible, but we recommend you rearrange non-essential appointments and let family, friends or carers know if you need support while your vehicle is unavailable.