What happens if my driver cannot drive anymore?
If your driver can no longer drive, you might be able to add someone else to your insurance so you can keep your vehicle.
If you cannot find another driver, you might be able to end your lease early.
How to add or change a driver
You can see, add or change your drivers in the 'Insurance' section of your Motability Scheme online account.
You can also call our insurance provider, Direct Line Motability, on 0300 037 3737.
In exceptional circumstances, you can add an emergency driver for up to five days, up to four times a year.
Emergency drivers must follow the Scheme rules and use the vehicle for your benefit.
If you already have three named drivers, you'll need to remove one before you can add another.
Learn more about managing your drivers
If you do not have anyone else who can drive
We might agree you can end your lease early, but you might be asked to pay an administration fee of up to £250.
You’ll receive a pro-rata refund of any Advance Payment you’ve paid.
If you cancel your lease more than three times
If you do this in any seven-year period, it might affect whether you’re eligible for the Scheme in the future.
If you want to talk to us about cancelling your lease, please call our customer services team on 0300 456 4566.