What is the Motability Scheme online account and how do I create one?

The Motability Scheme online account can help you manage your lease flexibly and stay organised and in control of your lease.

Once you’ve created an account you can do things like:

Manage your lease anytime, anywhere – view and update key details from home, on mobile or desktop, at a time that suits you
Stay in control – access everything you need about your current lease, applications, or insurance in one place
Instant visibility – check your lease dates, service schedule, dealer contact info, and documents whenever you need them
Simple and secure – manage your account with confidence, knowing everything is stored safely in one central place
Get payments quicker - add your bank details to get payments like the Good Condition Payment or End of Contract Payment faster

Key benefits for car customers

Start your application when it’s best for you. Apply online whenever suits you and save time at the dealer. Track your application and see your PIN
Add or change drivers. Tell us who will be driving your vehicle. You can change these at any time
Report an incident. Register a new claim at a time and pace that suits you. Track claims raised since 1 June 2024 and easily find your repairer’s contact details, information about your booking and claims documents
Manage your cover. Get copies of your insurance documents and live messenger with Direct Line Motability (DLM)

Key benefits for powered wheelchair & scooter customers

Micromobility customers can now enjoy most of the same great digital experience as car customers, with new account features designed around independence and convenience:

Insurance details online – view policy information and manage claims directly through your Motability online account
Tyres & breakdown support at your fingertips – access guidance on what to do if you get a puncture or break down, including direct links to call Motability Assist
Lease overview – see lease start and hand-back dates, scooter details, service history and your managing dealer’s contact information
24/7 convenience – get the information you need instantly, without having to call.

To set up your account we need a few personal details, like your National Insurance number and date of birth, so we can verify who you are.

If you’re an appointee, we’ll need your details and the National Insurance number of the person receiving the allowance.

Once you've created an account, you can log in at any time using your email address and password.

Create an account

Sign in

Learn more about your online account

Key benefits for car customers

Start your application when it’s best for you. Apply online whenever suits you and save time at the dealer. Track your application and see your PIN

Add or change drivers. Tell us who will be driving your vehicle. You can change these at any time

Report an incident. Register a new claim at a time and pace that suits you. Track claims raised since 1 June 2024 and easily find your repairer’s contact details, information about your booking and claims documents

Manage your cover. Get copies of your insurance documents and live messenger with Direct Line Motability (DLM)

Key benefits for powered wheelchair & scooter customers

Micromobility customers can now enjoy most of the same great digital experience as car customers, with new account features designed around independence and convenience:

Insurance details online – view policy information and manage claims directly through your Motability online account

Tyres & breakdown support at your fingertips – access guidance on what to do if you get a puncture or break down, including direct links to call Motability Assist

Lease overview – see lease start and hand-back dates, scooter details, service history and your managing dealer’s contact information

24/7 convenience – get the information you need instantly, without having to call.

To set up your account we need a few personal details, like your National Insurance number and date of birth, so we can verify who you are.

If you’re an appointee, we’ll need your details and the National Insurance number of the person receiving the allowance.

Once you've created an account, you can log in at any time using your email address and password.