WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

What is the Motability Scheme online account and how do I create one?

The Motability Scheme online account can help you manage your lease flexibly and stay organised and in control of your lease.

Once you’ve created an account you can do things like:

  • Start your application when it’s best for you. Apply online whenever suits you and save time at the dealer. Track your application and see your PIN
  • Get payments quicker. Add your bank details to get payments like the Good Condition Payment or End of Contract Payment faster
  • Add or change drivers. Tell us who will be driving your vehicle. You can change these at any time
  • Report an incident. Register a new claim at a time and pace that suits you. Track claims raised since 1 June 2024 and easily find your repairer’s contact details, information about your booking  and claims documents
  • Manage your cover. Get copies of your insurance documents and live messenger with Direct Line Motability (DLM)

To set up your account we need a few personal details, like your National Insurance number and date of birth, so we can verify who you are.

If you’re an appointee, we’ll need your details and the National Insurance number of the person receiving the allowance.

Once you've created an account, you can log in at any time using your email address and password.

Create an account 
Sign in 
Learn more about your online account

Related FAQs

How do I add or remove my bank details in the Motability Scheme online account?

Once you’ve signed in, go to the personal details section and follow the steps under 'My payment details'.

Read more

What can I do in 'Insurance cover' in the Motability Scheme online account?

You can flexibly manage your insurance policy in one place. This includes downloading all your important documents and reporting an accident.

Read more