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  1. What should I do if my car isn't running properly?

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    If your car is not running properly, needs repairs or replacement parts, you should contact your Motability dealer to book your car in for a maintenance inspection. You should not be charged for mechanical repairs or servicing normal wear and tear on the vehicle. If the problem is not resolved following the inspection and your dealer is unable to help you, contact our Customer Services team with full details of the problems and the outcome of the dealer inspection.

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