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How your vehicle can be used

Before you can lease a vehicle through the Motability Scheme, you’ll need to make sure that you’re happy with the Scheme’s terms and conditions.

We'll ask you to make sure:

  • The car is used by, or for the benefit of, the disabled person. This does not mean that the disabled person needs to be in the car for every journey. In practice, this means other named drivers in the household can use the car for shopping and other routine activities, as long as the disabled customer will benefit. To ensure that you are gaining direct benefit from your Motability Scheme car, in some cases we may talk to you about fitting a location tracker. An example of this could be if none of your named drivers are resident at your address or you live in a care home where a number of drivers have access to the car. If this is the case, we will always speak to you in advance.
  • Only named drivers listed on your Certificate of Motor Insurance can drive the car*.
  • That you let us know about any changes that may affect your lease.

*We will only accept drivers who have a legally valid driving licence. Drivers with a non-UK driving licence will be subject to additional checks.

Protecting the Scheme

At the time of ordering your new car, you, your nominated drivers and the Motability Scheme dealer will need to sign a 'Statement of Responsibilities' form Will download a resource(PDF 37KB) to confirm you understand and agree to follow the terms and conditions for using your Motability Scheme vehicle.

To ensure you get the maximum benefit from your car, any named drivers should live close to your home address, ideally within around five miles. However, we do understand that this may not be possible for everyone. In order to protect the Scheme, there are a few rules surrounding who can drive your car.

  • If none of the named drivers live at the disabled customer's address, or the disabled customer lives in a care home where a number of drivers have access to the car, we may consider fitting a location tracker. This is to ensure the customer is gaining direct benefit from the car. We will always speak to the customer to discuss this in advance of a tracker being fitted.
  • Drivers aged under 25 are restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 120 brake horsepower (BHP) or less. This does not apply to Wheelchair Accessible Vehicles. For more information, speak to your dealer or visit thatcham.org/abigrouprating
  • Only one named driver under 21 is permitted. This could be the disabled customer, or another driver living at the same address.

Misuse would include:

  • Not giving the disabled person the benefit of the car
  • Driving whilst uninsured or banned
  • Using the car in a criminal act
  • Lending, sub-leasing or selling the car
  • Using the car for unauthorised business purposes, for example, as a taxi driver or delivery vehicle
  • Not taking proper care of your car

If your car is misused

When we are given information about misuse, we always investigate. If we find serious misuse or severe damage we reserve the right to take action that could include:

  • Terminating the lease
  • Excluding you from getting another Motability Scheme car
  • Sending you the bill for any repairs or estimated loss in sale value.

Reporting misuse

If you are concerned that someone is misusing any Motability Scheme vehicle, please use our contact form to report the issue .