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Information for carers and appointees

If you are not the disabled person, but are acting on their behalf as an appointee or nominee, then you may find the following information useful.

Information for appointees

What is an appointee?

Appointees are solely responsible for collecting state benefits for the disabled person and for deciding how they are used. They are assigned by the Department for Work and Pensions (DWP)Opens in new window or Veterans UKOpens in new window and are usually a family member.

An appointee may be needed when the disabled person is under 16 years old or unable to look after their own affairs.

If you are unsure if you are an appointee, you can check directly with the DWP on 03457 123456 or Veterans UK on 0808 191 4218

The appointee and the Motability Scheme

As an appointee, you would be the hirer of the Motability Scheme vehicle and legally responsible for the lease agreement, on behalf of the disabled person. It’s therefore your responsibility to ensure that the Scheme car is used for the right purpose and that the disabled person has full access to it. You also take full responsibility for any outstanding monies for the Scheme lease agreement.

Information for corporate appointees

What is a corporate appointee?

A corporate appointee is an organisation that is solely responsible for the collection and use of state benefits for the disabled person. They are assigned by the DWP or Veterans UK and may be social services or a charity, for example.

If you are unsure if you are a corporate appointee, you can check directly with the DWP on 03457 123456 or Veterans UK on 0800 191 4218

The corporate appointee and the Motability Scheme

As a corporate appointee, it’s your responsibility to ensure that the Motability Scheme car is used for the right purpose and the disabled person has full access to the car. You also take full responsibility for any outstanding monies for the Motability Scheme lease agreement.

More about how your Motability Scheme car can be used

Carers and the Motability Scheme

For some people, having a carer is important and a vital way of keeping their mobility. A carer can help the disabled person choose a car and apply to join the Motability Scheme. But it’s important to remember that as they have not been assigned by the DWP or Veterans UK, they cannot place an application on the disabled person’s behalf.

Nominees and Data Protection

A Motability Scheme customer’s agreement cannot be discussed with anyone (other than the customer) unless they are named as a ‘nominee’ on the leasing agreement. Motability Scheme customers can add a new contact to their agreement at any time by completing the nominee form Will download a resource(PDF 132KB) .

Nominees will be able to speak and make minor changes to the agreement on the customer’s behalf, including:

  • Make minor changes to the agreement such as changing address details
  • Add or remove drivers through the Scheme insurers, RSA MotabilityOpens in new window
  • The form needs to be signed by both the Motability Scheme customer and the new nominee, and for extra security, a password can be set. All instructions are provided on the form itself.

Download the nominee form Will download a resource(PDF 132KB)

What's the difference between an appointee and a nominee?

A nominee is someone that has the authority to speak on a customer’s behalf. A nominee has no legal rights and the customer’s Motability Scheme agreement is still in their name.

Request guides for an organisation

If you’d like to make a request for information guides on behalf of a healthcare service or disability organisation, Motability, the charity, can provide more information.

Visit the Motability Charity website

Information for health professionals and advisors

Find the information and resources you need to help advise disabled people and their families about the Motability Scheme.

Information for health professionals and advisors