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Ordering your car

Once you have chosen your car and are happy with the test drive , you are ready to place an order! It's a simple process - watch our quick animation below to see how it works.

How to order

Your Motability Scheme specialist will place the order for you online at the dealership. You’ll just need to have 12 months remaining on your mobility allowance when you place the application.

What to bring

You will need to bring the following items with you:

  • Certificate of entitlement for your award from either DWP or Veterans UK (the award letter stating which allowance you have been awarded and the duration)
  • Proof of address (e.g. recent utility bill or bank statement)
  • Driving licences for anyone wishing to drive and details of any previous accidents or driving convictions.

If your named driver is unable to come with you to place the order, they must complete a Driver Fair Processing Declaration Form Will download a resource(PDF 147KB)  before we can check their details.

You should be there to place the order yourself, unless you have a legal appointee to represent you.

Final checks

Your Motability Scheme specialist will guide you through the Statement of Responsibilities Will download a resource(PDF 37KB) form to check the car you have chosen is suitable for you now and over the next three years.

Once placed, we’ll just need a few days to check your application before we pass it back to the dealership to order your car. You can use our Application Checker to find out if your application has passed our checks.

Check if your application's accepted

Then, it’s over to your dealer to arrange the delivery of your new car.

It’s as simple as that!

Take the next step

Still choosing?

When choosing a new vehicle, there can be a lot to consider. We’ve outlined a few things you want to think about - like the cost, typical journeys you’ll be making, and taking a test drive - just to help you pick the most suitable car for you.

What to consider when choosing a car

Test drives

Further information below:

Advance Payments

If your car has an Advance Payment it will need to be paid in full to your dealer either before or on the day you collect your new car. In some cases, according to individual dealership policies, your dealer may ask for a deposit to be paid when you are ordering your new car. Any deposit paid will be deducted from the Advance Payment you need to pay when collecting your car.

If you wish to pay by personal cheque, this should be given to your dealer at least seven days in advance of collecting your car, to allow time for funds to clear.

Isle of Man applications require a CP50

CP50s are required if you live on the Isle of Man. This is a Payment Authority signed by yourself, authorising the Isle of Man Department of Social Security to pay the Higher Rate Mobility Component of the Disability Living Allowance directly to us. Your CP50 should be stamped at any Social Security office.

All other customers have their payments authorised via an automated process by the relevant benefits agency, and so do not require a CP50.

PIN notification

Once your dealer has submitted your order, we will automatically receive it for processing. Once processed, we will send you an acceptance letter containing your Personal Identification Number (PIN). This will take around a fortnight. Please keep your PIN in a safe place as you will need it when you collect your car. At that stage, we will ask you to key in your PIN number at the dealership. This is instead of signing a paper document and confirms your acceptance of the Contract Hire Agreement Terms and Conditions Will download a resource(PDF 125KB) (effective from October 2013).

Lost your PIN?

How long will it take?

Delivery times vary from model to model so please stay in touch with your dealer in case there are delays.

We offer a firm ‘price guarantee’ to our customers, which means the price you agree with the dealer when your application is accepted, is the price you pay when you collect your car. This guarantee stands however long it takes for your new car to be delivered. The only case where the price may alter is if the car description is changed subsequent to the original application.

Date of exchanging your allowance

Your allowance will be held by the Department for Work and Pensions (DWP) or Veterans UK one week prior to the date your dealer expects you to take delivery of your new car. This allowance will be repaid to you by the DWP once you have collected your new car.

More details about delivery of your car
Getting a new Wheelchair Accessible Vehicle (WAV)