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Ordering your product

Once you have been assessed by a Motability dealer and chosen the scooter or powered wheelchair that is right for you, all you need to do is place your order. Your Motability dealer will take care of the paperwork and will place the order at the dealership using our online system.

If you are at home the dealer will take your information and place the order on your behalf.

You will need to provide your dealer with:

  • Your Certificate of Entitlement from either the Department of Work and Pensions (DWP) or Veterans UK
  • A recent utility bill (i.e. gas, electricity or water bill).

Once we have received the order from your dealer, we will check that you are in receipt of the relevant mobility allowance.

We will then send you a letter confirming all of the details of your order. We will include your Personal Identification Number (PIN), which you will need to keep safe until your product is delivered, and a copy of your Contract Hire Terms and Conditions Will download a resource(PDF 233KB) .

Delivery of your product