Contact and Support
We are here to answer any questions you may have about the Motability Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature of your enquiry. You may also find our FAQs or useful downloads helpful in answering some of the more common queries we receive.
General enquiry formGeneral enquiry form
Call back request formCall back request form
Update your contact detailsUpdate your contact details
Dealer feedback formDealer feedback form
Sign up for email newslettersSign up for email newsletters
Request copy of V5c documentRequest copy of V5c document
Request a Scheme information packRequest a Scheme information pack
Complaints formComplaints form
Request to rejoin the Scheme formRequest to rejoin the Scheme form
Request a lease extensionRequest a lease extension
Notification of a customer passing awayNotification of a customer passing away
Report misuse formReport misuse form
8am-7pm Monday to Friday
Monday 9am-11am is our busiest period. You may find it easier to call outside these times.
Before you call, you may find it quicker and easier to do the following things online:
For anything else, submit a general enquiry form or speak to us on 0300 456 4566*
*Calls may be recorded and monitored to improve customer service
Our Scheme partners are the best people to call for queries relating to insurance, breakdown, tyres, glass and servicing.
Accessible ways to get in touch
1) If you have specialist Minicom equipment, call our textphone number on 0300 037 0100
2) Speak to us through a British Sign Language (BSL) interpreter
carschemeCar Scheme contacts
Insurance - RSA Motability
Tel: 0300 037 3737
Minicom: 0800 980 5693
Click the link below for opening times.
To make a claim, call RSA Motability on 0300 037 3737
- New Claims: 8am - 8pm Monday to Friday and 8am - 4pm Saturday
- Existing Claims: 9am - 5pm Monday to Friday
- Make a change or request information to your policy: 8am - 7pm Monday to Friday and 8am - 4pm Saturday
*Please be aware that these times may differ on Bank Holidays. Please check the RSA Motability website for further information.
Glassline - Autoglass
Please contact Glassline (managed by Autoglass) for any enquiries about windscreens and windows.
Tel: 0300 037 9944
Servicing and maintenance
The dealership where you ordered your vehicle is usually the best point of contact for all enquiries regarding vehicle maintenance
Wheelchair Accessible Vehicles
You may need to contact your WAV supplier if you experience issues with an aspect of the vehicle's conversion.
pwssScooter and Powered Wheelchair Scheme contacts
Breakdown Recovery - Motability Assist
Telephone: 0800 953 5000
Servicing and maintenance
The dealership where you ordered your scooter or powered wheelchair is usually the best point of contact for all enquiries regarding servicing and maintenance.
Car manufacturer websites
Visit this page to see a list of the websites manufacturers who supply cars and wheelchair accessible cars to the Motability Scheme.
Scooter and powered wheelchair manufacturer websites
Visit this page to see a list of the websites of manufacturers who supply scooters and powered wheelchairs to the Motability Scheme.