On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

Print this page
Print this page

British Sign Language Video Relay Service provided by InterpretersLive!

For Deaf customers who have an enquiry about the Motability Scheme, British Sign Language (BSL) interpreters can relay communication between you and our Customer Services team.

You can use this service if you are a BSL user with access to a PC or Mac with a standard webcam. Please ensure that you can meet the minimum requirements, outlined in the 'how it works' section.

You can use this service to:

  • Check the status of your application with the dealer if you are ordering a car
  • Handle all matters relating to your agreement if you are an existing customer
  • Make a complaint or an appeal

Sign-Language-ButtonOpens in new window

   

If you have trouble connecting to the InterpretersLive service, please get in touch with our partner Sign Solutions via email: or live chat at signsolutions.uk.com/Opens in new window .

Service availability

Our InterpretersLive! video service hours are 8am–12am, 7 days a week. If an Interpreter is not immediately available, you can hold or retry later. Outside of these hours please contact us to pre-book an Interpreter who can be online within 30 minutes.

Minimum requirements

This service is accessible via a Windows supported devices and Apple Mac.

If you would like to connect via an iPad/iPhone/android tablet, please download the compatible appOpens in new window and once registered enter 'interpreterslive@signsolutions.uk.com' into the search box and click to make a video call.

The service is compatible with the following browsers; Google Chrome version 46 and later, Firefox version 45 and later,Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support

If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide below.

Alternatively, contact Sign SolutionsOpens in new window for further help or to provide feedback on the service.

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.

For more information on how to use the InterpretersLive! service, please click on the video below.