On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. Are adaptations covered by my insurance policy?

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    Any adaptations fitted through the Motability Managed Adaptations Programme at the beginning of your lease will be covered by your insurance with RSA Motability (RSAM).

    If you need to add adaptations during your lease you should first call our Customer Services team on 0300 456 4566 and they will advise you on the steps that you need to take. You will also need to inform RSAM by calling 0300 037 37 37 to ensure that you are covered by your insurance policy with them. You will have to pay for the adaptation yourself, and payment will need to be made directly to the installer

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