On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. Can I apply for financial help towards a vehicle big enough for my family and carer to travel with me?

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    When you apply for financial help we will consider who has to travel with you on a day-to-day basis. This may include your children (those you receive child benefit for), dependents who live with you, for example, an elderly parent who you have caring responsibilities for and your carer/s.

    Please remember that our funding is limited, so we cannot increase the amount of financial help we give to fund larger vehicles that will accommodate adult family members, friends or pets.

    Find out more information about financial help .

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