Complaints

Motability Operations Ltd aims to provide you with the highest quality of service at all times. Unfortunately, sometimes things can go wrong. If you feel our service has fallen below the standard you expect we would like to hear from you so we can put things right as quickly as possible.

You can make a complaint by completing the form below. Find out more about our complaints process.

House name or number is required!
Postcode must be a valid UK postal code!
Please select an address!
Address Line 1 is required!
Address Line 2 is required!
Address Line 3 is required!
Town is required!
County is required!
Postcode is required!

Please enter either a Customer Reference Number (CRN) or a car registration number.

Please enter your car registration in upper case without any spaces.
Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.