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Request copy of your logbook / V5c registration certificate

If you are a Motability Scheme customer, your V5c vehicle registration certificate or 'log book' is held by us so that we can tax your car automatically.

If you are not a Motability Scheme customer, you can request a replacement certificate from the DVLAOpens in new window .

COVID-19 update: We are currently unable to send a copy of your V5c if you have contacted us on or after 23 March 2020 to update your name or address. This is because the DVLA are currently working through a backlog of requests and may not have updated your details yet. We will provide further updates when we have more information.

Your registration certificate should show your current name and address. Please let us know if you have changed any of these details .

A V5c is sometimes required for toll exemptions or parking permits. If you need a copy of your V5c, please complete our form below. We will send it within two weeks from the date of your request. Please note if you have recently taken delivery of your vehicle, this could take up to three weeks, as the DVLA need to send us the registration certificate.

If you are requesting a V5c registration certificate for personalised number plates , please speak to our Customer Services team on 0300 456 4566

  1. Your details
  2. Receiving the certificate
  3. All done

Please fill in your name and address details.

*Please enter either a Customer Reference Number (CRN) or a car registration number.

Please enter your car registration in full without any spaces.

Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.

We will not share your details with third parties for marketing purposes.

Please indicate whether you would like your V5 registration certificate sent to you by post, email or fax. If you have selected email, please fill in your email address in the section above.

* Required - Please let us know how you would like your V5c document to be sent to you.

Please enter the contact name for the person your V5 registration certificate is faxed to

We will not share your details with third parties for marketing purposes.

  1. Your details
  2. Receiving the certificate
  3. All done

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