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COVID-19 Update 08/04/2020: Our Customer Services team will be unavailable over the Easter weekend. Phone lines and webchat will close at 5pm on Thursday 9 April and reopen again at 9am on Tuesday 14 April. See our FAQs for further updates.
If you are an existing Motability Scheme customer you can amend your details by filling in the form below.
Please select one option. Appointees and nominees are representatives of the disabled customer and can act on their behalf.
*Please enter either a Customer Reference Number (CRN) or a car registration number.
Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.
Please enter your car registration in full without any spaces.
You can select more than one option.
To help us find your customer details please provide your existing address (or previous address if you have moved).
Please enter your new address.
This is so we know when to start sending correspondence to your new address. If you have already moved then please leave this field blank.
Enter and confirm your new telephone number below.
We will not share your details with third parties for marketing purposes.
Enter and confirm your new email address below.
For information on how we collect, store and process information please see our Privacy notice.
Please give as many details as possible.