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Most comments, questions or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first. This could be the RAC, Direct Line Motability (DLM), Kwik Fit or your dealer. You may also find the answer to your question in our FAQs section.

But if you'd like a Motability Scheme advisor to call you about any questions you may have, request a call back using the form below and we will organise for a member of our Customer Services team to call you back usually within two working days.

With some things, we can only talk to customers, appointees and nominees. If you’re giving someone else’s number or email, please get their permission first.

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Our preference would be to contact you by phone to respond personally to your query:

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Car registration Please enter your car registration in upper case and without any spaces.

Customer Reference Number (CRN) Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.

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