Adaptations and modifications
An adaptation is a device which has been fitted to enable or improve your driving or travelling experience.
Most customers organise their adaptations at the same time as ordering their car. If you arranged your adaptations in this way then any maintenance of these adaptations will be covered in the cost of your lease. If you have any problems with the adaptations, please contact your adaptation installer.
If you had adaptations fitted after your lease started then you will need to arrange and pay for any maintenance required directly with your adaptations installer.
To add optional extras during your lease, you'll need to ask us for authorisation first. You will be responsible for any costs associated with these and please note that you will not be reimbursed if you need to return the car early.
Fitting new adaptations during your lease
If you think you need an adaptation for your current Motability car, you should first call our Customer Services team on 0300 456 4566 and they will advise you on the steps you need to take. You will also need to inform RSA Motability (RSAM) by calling 0300 037 3737 to make sure you are covered by your insurance policy.
Cost of installing new adaptations
You will have to buy and pay for the fitting of any agreed adaptations after you have taken delivery of your car. The price of adaptations fitted during your lease may differ from those available through the Motability Scheme, you will need to speak to a Motability Scheme adaptations installer to confirm the cost or if the adaptation you want isn’t listed.
At the end of your agreement
At the end of your lease, you can return the car with the adaptations in place and there's no need to pay extra to have them removed. Simply contact our Customer Services team on 0300 456 4566 to ensure we have the details.
In some cases an adaptation can be transferred from your old car, although not all adaptations are suitable for transfer, for example, hand controls. If you want to transfer an adaptation, you must check with your installer or manufacturer to ensure that it is possible. You should also inform RSAM for insurance purposes.
Many adaptations are available at no additional cost but if you are unable to afford an essential adaptation, Motability may be able to help. You can apply for a grant towards the least expensive solution that meets your needs.
Each application is considered based on a person’s financial situation and in any case, we are not able to fund the total cost of the adaptation.
A modification is an optional extra such as:
- Alloy wheels
- Parking sensors
- Tinted windows
- Car stereo
- Air conditioning
- Roof rails, bars and racks
- Car alarm
If you have any problems with modifications, please contact your managing dealer.
Fitting new modifications during your lease
Before adding any accessories or making modifications to your car you should get agreement from our Customer Services team and RSAM .
If you make modifications without our agreement your car insurance may be invalid. You will be asked to remove the modification and return the car to its original state at your own cost.
Returning the vehicle
You won't need to remove any modifications when you return the car to us at the end of your lease. However, if you do wish to remove these, you will need to cover the costs of this and for restoring the vehicle to its original condition. Contact our Customer Services team on 0300 456 4566 to ensure we have the correct details about your vehicle return.
Insurance for adaptations and modifications
- All permanently fitted (built-in) standard equipment that came with the vehicle is covered by RSA Motability (RSAM)
- Any adaptations and modifications fitted are also covered, provided the changes have been authorised by both our Customer Services team and RSAM. Only a Motability Scheme adaptations installer should fit or remove adaptations
- All modifications, including tow bars, whether fitted by you, the manufacturer or the dealer must be approved by our Customer Services team and RSAM beforehand in order to arrange adequate insurance.