On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

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Good Condition Bonus

If you return your car in good condition at the end of your lease, you could be eligible to receive our Good Condition Bonus. The amount you receive depends on the length of the agreement: it's currently £500 for a three-year lease and £800 for a five-year lease.

Eligibility

When you hand back your car at the end of the lease, your dealer will take a photo and brief description of the car's condition. We know that over the course of your lease your car may show signs of wear and tear including minor scratches, dents or damage caused by wheelchairs or other mobility aids. However, if your car shows no sign of serious damage, you could be eligible for the bonus. You may still be entitled even if you have made an insurance claim or have a car on a low mileage lease extension. Please be aware if you have ended your agreement early, you will not be eligible for the bonus.

Receiving the bonus

If you are in line to receive the bonus, there is no need to contact us - we will automatically send you a cheque within 28 days of the car being returned.

The Good Condition Bonus is our way of saying thank you for looking after your Motability car. When you return your car at the end of your lease, it is sold, either online through a network of dealers, or at an auction house. Handing back your car in good condition helps us to achieve the best prices, keeping costs low for all our customers.