Changes to our website and vehicle search due to COVID-19 (27 May 2020)
You have been redirected to this page as the information you are looking for is currently not available. Due to the Government announcements regarding COVID-19 we expect to see many dealership showrooms in England begin to reopen from 1 June however, the impact of weeks of COVID-19 disruption means the Scheme will not open immediately for new applications.
As we are unable to accept any orders, the latest prices for the Motability Scheme are currently unavailable. We are monitoring the situation and will provide regular updates as the next few weeks unfold.
Changes to our renewal process due to COVID-19
Following the implementation of COVID-19 restrictions in mid-March, six-month extensions have been automatically applied to allow the Scheme to focus on continued mobility for all customers and this will continue for the time being. There is no need to contact us, as we will automatically extend your lease and you will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. We would hope that at some point we may be in a position to shorten this six-month extension, and will be in contact if we are able to do so.
If you plan to leave the Scheme at the end of your lease, please contact your dealership to find out whether they are open and make an appointment to return the vehicle. If your dealership is closed, or unable to accept the vehicle, then contact us so we can discuss arrangements.
Additionally if you lease a car or Wheelchair Accessible Vehicle, please note that the Government announced that any MOT’s due to expire after Monday 30 March will have an automatic six-month extension, so once your dealership has reopened they will contact you to book this in, although please bear with them as they work to catch up following weeks of closure.
If your MOT expired before this date, you should arrange this with your dealer if their service centre has re-opened, or with Kwik Fit at one of their centres. If you are self-isolating you should book the MOT for after the period of self-isolation is over, or ask a named driver to take the vehicle to be tested.
Servicing, maintenance and repairs
Once your dealership has reopened they will be in touch to arrange to carry out any outstanding services and non-essential maintenance, although please bear with them as this could take longer than usual as they work to catch up, whilst operating with social distancing measure in place.
The RAC will continue to offer an emergency breakdown service, as will Motability Assist for our scooter and powered wheelchair customers. Kwik Fit centres remain open and RSA Motability (RSAM) will be able to handle claims, but please be prepared for longer calling times than usual.
You can find further answers which you might find helpful on our FAQs page.