Your lease
The information here will help you to answer any questions you have about your car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair.
Wheelchair Accessible Vehicle customers
Scooter and powered wheelchair customers
The Motability Scheme online account
A new way to manage your lease
With a Motability Scheme online account you can sign in at any time to check important details about your lease, make changes to some of your key information and track the progress of a recent Scheme application. You can also save your bank details in your account to receive any payments or refunds by bank transfer.
If you are an existing customer and are ready to order your next car, you can sign in and start your application from home (starting an application within the account is currently only available to customers without an appointee).
Please note that the Motability Scheme online account is currently only available for car or WAV customers.
Have a query?
We are here to answer any questions you may have with lots of ways to get in touch.
You can contact our Customer Services team or one of our Scheme partners depending on the nature of your enquiry. You may also find our FAQs helpful in answering some of the more common queries we receive.