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New Vehicle Payment and New Product Payment

In February 2022 we announced a new payment for customersOpens in new window taking delivery of a new vehicle or product.

To help you understand more about the ‘New Vehicle Payment’ for car and Wheelchair Accessible vehicle (WAV) customers and the ‘New Product Payment’ for scooter and powered wheelchair customers, we have answered some of your questions below.

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Who is eligible for these payments?

Customers newly joining the Scheme during 2022 will receive the New Vehicle Payment when they take delivery of their car or WAV. This means if you take delivery of your first vehicle in 2022, or place an order during 2022, you will be eligible.

Anyone who is already a customer as of 31 December 2021 will become eligible for the payment when they take delivery of their next vehicle, whenever that may be.

The same timeframe for ordering and delivery applies to scooter and powered wheelchair customers who will receive the ‘New product payment’.

How much will I receive?

Customers taking delivery of a new car or WAV will receive a ‘New Vehicle Payment’ of £250. Scooter and powered wheelchair customers will receive a ‘New Product Payment’ of £100.

Will I receive this payment each time I get a new vehicle?

No, this payment is only available once per customer.

When will I receive my payment?

You will receive this payment shortly after you take delivery of your new car, WAV, scooter or powered wheelchair.

The quickest way to receive your payment is by bank transfer, which you can do by selecting bank transfer as your preferred payment method in your Motability Scheme online account. Payment will then be made within a few days of you taking delivery of your new vehicle or product. The alternative option is by cheque, but this could take a couple of weeks to arrive.

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Will this payment affect my Good Condition Bonus?

No, this payment is separate and will not affect your eligibility for the Good Condition Bonus, or End of Contract Bonus for scooter and powered wheelchair customers, or the amount you receive.

I placed my order in 2021 but I’m still waiting to take delivery, will I receive this payment?

Yes, if you placed an order in 2021 and are still waiting for this to be delivered, you will be eligible for this payment. The payment will be made within a few days of you taking delivery of your new vehicle or product.

If I place an order later in the year but the vehicle doesn't arrive until 2023, will I still get this payment? 

If you are newly joining the Scheme, as long as you place your first order before the end of 2022 you will still be eligible for this payment, even if you don’t take delivery until 2023.

If you were already a Scheme customer as of 31 December 2021, you will become eligible for this payment when you take delivery of your next vehicle or product, even if this is not for a number of years. 

I took delivery of my new vehicle just before the end of 2021, can I get this payment now?

If you had already taken delivery of your vehicle before the end of 2021 you will not receive this payment until you come to collect your next vehicle at the end of your current lease.

However, providing you were a customer on the Scheme as of 31 December 2021, you will still qualify for this payment even if you do not collect your next vehicle or product for a number of years.

I want to receive my payment by bank transfer – what do I need to do?

To receive your payment by bank transfer, please make sure you’ve updated your payment preference in your Motability Scheme online account.

Log in or create an account then go to the ‘Personal details’ section to enter your bank details and choose payments by bank transfer. We’ll then make this payment, and other payments you are entitled to during your lease, by bank transfer rather than cheque.

Please be reassured we will only ever use your bank details to make payments or refunds to you, and your details will be encrypted and held securely once you save them in your account. 

If you’ve already updated your preference to bank transfer, please double check your details are still correct before you collect your new vehicle or product. You can easily update these in your online account if they have changed.

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