Notification of a customer passing away

We understand it may be difficult for you to call us to let us know that someone has passed away, so if you need to contact us for this reason please complete the form below.

We will then be in touch within three working days to discuss the next steps for ending the lease agreement and arranging for the return of the car. You will also need to contact the Department for Work and Pensions (DWP).

If you are using the Government's 'Tell Us Once' service to notify organisations such as the DWP and DVLA, you must let us know first so that we can ensure named drivers can continue using the vehicle until it is returned.

Your details and next of Kin
Customer details
All done

* Required - Your name

We will not share your details with third parties for marketing purposes.

Your email

Please include your area code. Please be assured that we do not share your information with any third party.

* Required - Your telephone number

* Required - Are you next of kin?

Please provide your address below.

Please provide the next of kin's name, address and telephone number below.

Next of kin's name (if known)

* House name or number

Postcode

* Required - Address line 1

Address line 2

Address line 3

* Required - Town

County

* Required - Postcode

Please include your area code. Please be assured that we do not share this information with any third party.

Next of kin's telephone number

* Required - Customer's first name

* Required - Customer's Surname

To enable us to locate the agreement information for the customer who has passed away, please enter the car registration number and the customer's postcode. If known, please also enter their Customer Reference Number.

Please enter your car registration in full without any spaces.

* Required - Car registration

* Required - Customer's postcode

Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.

Customer Reference Number (CRN)

* Required - Date of death

We ask this so we know not to contact you on this date.

Date of funeral (if known)

Your details and next of Kin
Customer details
All done