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Report misuse

If you have concerns and would like to report misuse to Motability Operations Ltd, please complete the form below.

You can report misuse to us either anonymously or, preferably, by giving your name in complete confidence so we can discuss it with you further if necessary. Use the form below to enter your details.

Alternatively, you can telephone 0300 456 4566 (lines are open 8.30am - 7pm Monday to Friday) to speak to an advisor or email us at:

Misuse of the Motability Scheme is something we take very seriously. Every report of misuse we receive is carefully assessed and, if proven, acted upon. Typical examples of misuse include: 

  • Not giving the disabled person the benefit of the car
  • Driving whilst uninsured or banned
  • Using the car in a criminal act
  • Lending, sub-leasing or selling the car
  • Using the car for unauthorised business purposes, for example, as a taxi or delivery vehicle
  • Not taking proper care of the car.

  1. Details of misuse
  2. About you
  3. All done

Please provide as much information as possible about the individual you are reporting

Please provide as many details as possible about the make and model of the car.

Please enter your car registration in full without any spaces.

Please give as many details as possible.

Motability Operations Ltd treat any information about you in the strictest of confidence. On occasion it can be very helpful for us to contact you for further information or to verify some of the information you have provided. Any details you provide about yourself will remain confidential and will not be disclosed without your permission. Alternatively, if you wish to remain anonymous, please leave these details blank.

We will not share your details with third parties for marketing purposes.

  1. Details of misuse
  2. About you
  3. All done