Making a complaint | Motability Scheme

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Making a complaint

Motability Operations Ltd aims to provide you with the highest quality of service at all times. Unfortunately, sometimes things can go wrong. If you feel our service has fallen below the standard you expect we would like to hear from you so we can put things right as quickly as possible.

You can make a complaint by completing the form below, telephone, email, or by post . You can find out more about our complaints process here .

Complaints Form

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Please include your area code. Please be assured that we do not share your information with any third party.

Please be assured we will not share your information with any other organisations.

*Please enter either a Customer Reference Number (CRN) or a car registration number.

Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.

Please enter your car registration in full without any spaces.

Please provide full details including names of anyone you have spoken to and any correspondence relating to your complaint.

  1. About you
  2. All done