I have a WAV, what do I do at the end of my contract?
Five months before the end of your agreement, we’ll write to you to let you know that it’s time to start thinking about your next WAV. We’ll also send you a copy of Your guide to Wheelchair Accessible Vehicles to act as a reminder of what to look for in a WAV and where to begin. It’s a good idea to start contacting WAV suppliers as soon as possible, as this will give you plenty of time to try a range of vehicles and find the most suitable one for you and your lifestyle.
We’ll then send you another letter, this time three months before the end of your lease, to advise you that you can now place your application with the WAV supplier of your choice. We will also include a specialist guide called A guide to your next Wheelchair Accessible Vehicle , which has been designed to take you through the renewals process step-by-step and answer any questions you might have about remaining on the Scheme. At this point, you can start your next application from home by creating a Motability Scheme online account. You can find out more and create an account here . Please note that only customers without an appointee can start their application online.
In the last month of your contract, your managing dealer will contact you to arrange an MOT. You must make sure to get this done before you hand back your vehicle. If you’ve applied for another WAV and there is a delay, your WAV supplier will make sure to automatically extend your lease so that you can go straight from your current vehicle into the new one.
If you’ve decided not to have another WAV with the Motability Scheme please call our Customer Services team on 0300 456 4566 and they will arrange for your WAV to be collected once your lease agreement has come to an end.