New pricing updates

You’ll see updated prices for the new pricing quarter on Monday 1 April. This might be a little later in the day than usual. We'll update this message as soon as we've made the changes.

WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Do I need to claim if my vehicle has minor damage? 

You need to report any damage to your vehicle, big or small, to Direct Line Motability (DLM). They’ll assess the damage and let you know if it needs repairing.

You can do this is in your Motability Scheme online account. Under ‘Insurance’ in the menu, visit the DLM insurance portal. You'll be signed in automatically. Then go to ‘Claims’ to get started.

Sign in

Create an account

The portal is available all day, every day to log a claim online at a time that suits you. Or you can call DLM directly on 0300 037 3737.

Phonelines are open 8am to 7pm, Monday to Friday, and 8am to 4pm on Saturday. If it's outside of these hours, make sure you report the incident when the lines are next open.

Related FAQs

My vehicle or keys have been stolen. What do I do? 

Report it to the police straight away.

Read more

When will my car be repaired? 

How long it takes to repair your car depends on the scale of damage.

Read more

What do I do if my vehicle is accidentally or deliberately damaged?

Get this approved by us and our insurance provider before you get any work done.

Read more