My adaptation is not working. Who can I speak to?

If an adaptation is not working, the adaptations installer who fitted the adaptation is the best person to talk to. All routine repairs are included in the cost of your lease.

If damage is caused by an accident, please register a claim with Direct Line Motability (DLM).

You can do this online in the 'Insurance' section of your Motability Scheme online account

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Create an account

Or you can call DLM directly on 0300 037 3737.

Learn more about damage cover

Related FAQs

How often does my vehicle need servicing?

How often your vehicle needs servicing depends on the manufacturer, mileage and time you've had it.

What happens if my vehicle needs repairs or stops running properly?

Your dealer will arrange for your vehicle to be serviced or repaired.

What can I do if my vehicle is not getting the advertised miles per gallon (MPG)?

You should only use the MPG as a guide as the real MPG is likely to be lower.

Why does my vehicle not have a spare wheel?

Many new cars do not have a spare wheel, but there are other solutions available.

What is a diesel particulate filter (DPF) and how do I get it fixed?

A DPF helps to lower air polution from your car.

Can I change my dealer in the Motability Scheme online account?

Yes, if you have a car on the Scheme, you can update who your managing dealer is in the ‘Current lease’ section of your account, without speaking to us.

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My adaptation is not working. Who can I speak to?

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