WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

What happens if my allowance ends before my lease does?

You’ll get a renewal pack from the Department for Work and Pensions (DWP) to reassess your claim.

If it’s successful, your lease agreement with us will carry on as normal.

If your allowance is not renewed or extended

Call our customer services team to talk to us.

You do not need to keep paying for your lease but you might need to give your vehicle back.

Contact us

Related FAQs

What happens if I go into residential care?

You can carry on with your lease agreement.

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Do I need to tell you if my medical condition changes?

You do not need to tell us about any changes, but things depends on a few things.

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What happens if I'm in hospital for more than 28 days?

If you're over 18, your allowance will stop until you come out of hospital. If you're under 18, your allowance will continue.

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What happens if the customer passes away?

Contact us so we can make sure your drivers can keep using the vehicle for two weeks and arrange for it to be picked up.

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What happens to my payments if my allowance increases during my lease?

Whether your increase is paid to us depends whether you’re on a variable or fixed lease.

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