WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

When will I get my insurance documents? 

After you get your vehicle, we'll send you all your insurance documents.

If you make a temporary change of drivers during your lease, you can see this in your online account. Or we can email or post you a cover note, but it might take up to five working days to arrive in the post.

If you make a permanent change of drivers, we'll send you a new full set of insurance documents. This can take up to 10 working days to arrive in the post.

If you need a replacement or duplicate set of documents, you can download and save a copy in the ‘Insurance cover’ section on your Motability Scheme online account. You can also contact our insurance provider to ask for a set.

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Related FAQs

What do I do if my car is damaged inside, or by a mobility aid? 

Not all damage is covered by your insurance policy. Find out what is covered.

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Am I covered if my personal items are stolen from my vehicle? 

Personal belongings are not covered by your insurance policy.

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Can I only apply for certain insurance groups?

To make sure the Scheme is affordable, drivers under 25 can only apply for certain insurance groups.

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Can I use my vehicle for business? 

Your vehicle is covered for social, domestic and pleasure purposes, including driving to your place of work.

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Can I have a pet in my vehicle? 

Pets can travel in your car but interior damage is not covered by your insurance.

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