WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Why is my Motability Go Charge card not working?

Your Go Charge card might not start your charging session for a few different reasons:

Check the chargepoint operator is part of the network

Not every operator has agreed to have their chargepoints on the Go Charge network. If they’re not in the app, you cannot use your Go Charge card at those chargepoints.

Check you’ve tapped your card on the right reader

Lots of devices have two card readers. One for contactless payments, like credit or debit cards, and the other for membership cards like Go Charge. Tap this membership reader with your Go Charge card.

Your account might be temporarily suspended

If it is, you will not be able to use your Go Charge card until we’ve removed this suspension. You can check this in the app. Go to the menu, then ‘EV cards’.

If your account is suspended, please use ‘Start support chat’ to talk to us.

Learn more about Go Charge

Related FAQs

How long does it take to charge an electric car?

This depends on which chargepoint you use.

Read more

What happens if I run out of charge?

If your vehicle runs out of charge while you're away from home, the RAC will recover your vehicle or charge your car.

Read more

Are all charging cables the same?

The type of plug your specific car has might affect which public chargepoints you can use.

Read more

Can I use a three-pin charging cable?

Three-pin and extension charging cables might be OK to use in an emergency, but they might cause damage.

Read more

I did not get my bp pulse code. What do I do?

Please speak to bp pulse and they’ll help.

Read more

How do I charge with Motability Go Charge?

Here’s how to get started with Motability Go Charge.

Read more