WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

I have a problem with my home chargepoint. What do I do?

Your home chargepoint is covered by a three-year warranty.

Have an Ohme chargepoint?

Call Ohme: 0203 936 9571

Have an Easee chargepoint?

Call us: 0300 456 4566

If you're not sure, you can find their name on your chargepoint.

If you cannot find who installed your chargepoint

Contact us and we’ll tell you, then you can get in touch with them.

Where possible, we always recommend you insure your home chargepoint on your home insurance in case of any other damage.

Learn more about charging 

Related FAQs

Can I get a home chargepoint on the Motability Scheme?

You’ll get a home chargepoint if you’re leasing your first fully electric car on the Scheme, you have off-street parking, and the permission to install one. If any extra work is needed, this is a non-standard installation and you’ll need to pay for these extra costs.

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Do I need to give my home chargepoint back at the end of my lease?

No – you can keep the home chargepoint after your lease finishes.

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What's the difference between a tethered and untethered chargepoint?

A tethered chargepoint means the charging cable is permanently attached to the chargepoint. An untethered chargepoint means the cable can be removed.

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Can I have a home chargepoint fitted and get access to the bp pulse network?

No – you can only get a home chargepoint installed or have access to the bp pulse network, but not both.

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Can I get a solar-compatible home chargepoint?

Yes, but you’ll need to pay for the extra cost of a solar-compatible chargepoint.

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What is a non-standard installation?

It’s a home chargepoint installation where more work is needed and you have to pay extra.

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