I have a problem with my home chargepoint. What do I do?

Your home chargepoint is covered by a three-year warranty.

If you're not sure, you can find their name on your chargepoint.

Contact us and we’ll tell you, then you can get in touch with them.

Where possible, we always recommend you insure your home chargepoint on your home insurance in case of any other damage.

Related FAQs

Can I get a home chargepoint on the Motability Scheme?

We’ll arrange and cover the cost of a home chargepoint and a standard installation.

Do I need to give my home chargepoint back at the end of my lease?

No – you can keep the home chargepoint after your lease finishes.

What's the difference between a tethered and untethered chargepoint?

A tethered chargepoint means the charging cable is permanently attached to the chargepoint. An untethered chargepoint means the cable can be removed.

Can I have a home chargepoint fitted and get access to the bp pulse network?

No – you can only get a home chargepoint installed or have access to the bp pulse network, but not both.

Can I get a solar-compatible home chargepoint?

Yes, but you’ll need to pay for the extra cost of a solar-compatible chargepoint.

What is a non-standard installation?

It’s a home chargepoint installation where more work is needed and you have to pay extra.

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