WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

What are location trackers?

These are one of the ways we make sure our vehicles are being used for the benefit of our customers.

We cover up to three drivers, but whoever is driving the vehicle, you should always use it for the benefit of the disabled customer.

To make sure this happens, we might fit a location tracker.

This could be in situations like:

  • If the customer permanently lives in a care home and several drivers have access to the vehicle
  • If none of the drivers live at the customer’s address 

The only data we collect from these trackers is about the vehicle's location, and we only use this if we think a vehicle might be being misused.

If we decide you need a location tracker, we’ll always speak to you first.

Learn how you can and cannot use your vehicle

Learn about adding drivers

Related FAQs

Am I eligible to join the Scheme?

You need a qualifying mobility allowance with at least 12 months left to apply to join the Scheme. Check if you're eligible.

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Can two people in my home be on the Scheme?

You can have as many people in your home on the Scheme as you want, as long as they’re all eligible to join.

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Can I join the Scheme on Attendance Allowance?

You cannot apply to join the Scheme if you receive Attendance Allowance.

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Can young people join the Scheme?

Young people can join the Scheme, but what they can do and how they join depends on their age and whether they’re the customer.

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Can young drivers join the Scheme?

You can only have one driver under 21 on your Certificate of Motor Insurance. This could be the disabled customer, or another driver living at the same address.

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