WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

What happens if my driver cannot drive anymore?

See if there’s anyone else who can drive your car before you consider cancelling your lease.

How to add or change a driver

You can easily see, add or change drivers during your lease in the 'Insurance cover' section of your Motability Scheme online account. Or you can call our insurance provider on 0300 037 3737.

If you do not have anyone else who can drive

We might agree you can end your lease early, but you might be asked to pay an administration fee of up to £250.

You’ll receive a pro-rata refund of any Advance Payment you’ve paid and could be eligible for a pro-rata Good Condition Payment.

If you cancel your lease more than three times

If you do this in any seven-year period, it might affect whether you’re eligible for the Scheme in the future.

If you want to talk to us about cancelling your lease, please call our customer services team on 0300 456 4566.

What to do if things change
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Related FAQs

How do I add drivers and who can they be? 

You can add drivers using your Motability Scheme online account.

Read more

Does it matter if a driver has points or has been disqualified? 

You need to tell our insurance provider about any changes to your drivers' licences.

Read more