WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Will you ever call me?

Our customer services team are mainly there to answer your calls, but there might be times when we need to call you.

If this happens, our advisors will always introduce themselves and explain they’re calling from Motability Operations. They’ll also ask you a couple of questions to verify who you are.

If you have a phone with a display, you’ll see our customer services number when we call. You can see this number on our contact page. If you feel more comfortable calling us back, you can.

Related FAQs

Who do I tell when I'm moving home?

Please let us know if your address or contact details change.

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Can I use web messenger?

Yes – when our advisors are available, you’ll see a button pop up on our contact page.

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How do I add a nominee?

You can use our form to add a new ‘nominee’ to your account, so we can speak to them on your behalf.

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