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Your support package

Read about the support package you’ll get if you’re not eligible for the Motability Scheme anymore because of an unsuccessful DLA to PIP reassessment.

The package you’ll get will help you if you’re not eligible for the Motability Scheme anymore because you’ve had an unsuccessful Disability Living Allowance (DLA) to Personal Independence Payment (PIP) reassessment.

You should only read it if you joined the Scheme before 1 January 2014. If you joined after 1 January 2014 and you’ve stopped being eligible for the Scheme following a DLA to PIP reassessment, you can get a stopped allowance payment until 30 September 2022.


Why you’ll get a package

The Government is replacing DLA with PIP. It’s for disabled people aged between 16 and State Pension age.

If you get the higher rate mobility part of PIP you’ll be eligible to join the Scheme in the same way as today.

However, because PIP has different criteria, some people might not qualify for mobility support, or might qualify at a lower level. Those people will not be eligible to join the Scheme anymore, even though their circumstances haven’t changed.

We know that’s an unexpected situation, so you’ll get a one-off package of support and advice about other mobility arrangements. We’ll give this to you if you leave the Scheme because of being reassessed for PIP.

Read more about why we created the package


How and when to give your car back

I’m not eligible anymore. What happens now?

If you’re not awarded the higher rate mobility part of PIP, please contact us as soon as possible to let us know.

As soon as the DWP confirms, we’ll write to you with more information that’s specific to you. This will include information about the transitional support package you could get, and how much it will cost for you to buy your car.

We've created a guide to help you think about your mobility options and next steps, including advice on buying a second-hand car, information on insurance, maintenance and other mobility solutions.

Have a car? Download our guide

Have a scooter or powered wheelchair? Download our guide

How long do I have before I need to give my car back?

The DWP will continue to pay your current level of DLA for four weeks after their decision. Once it’s confirmed with us, we’ll write to you to let you know how to return your car.

You can keep your car for eight weeks after your DLA payments stop, to qualify for our full, one-off transitional support package.

To give you more time to think about other arrangements, if you joined the Scheme before the end of 2013 you can choose to keep your car for 26 weeks after the DLA payments stop, but your transitional support payment will be reduced.

If you're in the middle of a mandatory reconsideration with the DWP, or you’re appealing their decision, and it's taking longer than the timescales we give you, just let us know and we’ll discuss your options with you.

How will you find out the outcome of my assessment?

The DWP will write to us to confirm this. If you’re not awarded the higher rate mobility part of PIP, it’s important you contact us as soon as possible to let us know, so we can start to support you.

Please make sure both us and the DWP have your correct contact details so there's no delay if we need to send you information.

I cannot get to my dealer. Will I still get the support payment?

You need to give your car back to a Motability Scheme dealer to qualify for your support package.

This can either be your dealer or, if it's more convenient, you can arrange to return your car to a different Motability Scheme dealer that’s closer to you.


Financial support

How much financial support will I get?

If you joined the Scheme before 31 December 2012 and return your car to the dealer in good condition and within eight weeks of your DLA payments stopping, you’ll be eligible for a one-off £2,000 transitional support payment.

Or you can choose to keep your car for 26 weeks, but your transitional support payment will be reduced to £500.

If you joined the Scheme between January and December 2013, or you re-joined during this time after at least a one-year break, and you return your car to the dealer in good condition and within eight weeks of your DLA payments stopping, you’ll be eligible for a one-off £1,000 transitional support payment.

Or you can choose to keep your car for 26 weeks, but your transitional support payment will be reduced to £250.

If you joined the Scheme from 1 January 2014, or you re-joined the Scheme during this time after at least a one year break, and you return your car to the dealer in good condition and within eight weeks of your DLA payments stopping, you’ll be eligible for a £1000 stopped allowance support payment.

So you know – stopped allowance support ends on 30 September 2022.

Please make sure both us and the DWP have your correct contact details so there's no delay if we need to send you information.

If you have a scooter or powered wheelchair and you joined the Scheme before 2014, we’ll give you a support package with advice. We’ll offer you the chance to buy your product, if possible.

We’ll make arrangements to help people with specialised mobility needs, including if you have a Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle).

How do I let you know which support payment I want?

If you return your car to your dealer within eight weeks of the date of your last payment, you’ll get the standard payment amount.

If you do not, we’ll assume you’ve decided to keep your car for 26 weeks and we’ll reduce your transitional support payment.

I left the Scheme then re-joined in 2013. What financial support can I get?

If you left the Scheme for one year or more and decided to re-join in 2013, you’re eligible for a one-off £1,000 transitional support payment, as long as you return your car to the dealer in good condition and within the timescales.

This reduced amount is because information on PIP has been publicly available since you decided to re-join the Scheme.

If you re-joined the Scheme in 2014, you’re eligible for the £1000 stopped allowance support payment, as long as you return your car to the dealer in good condition and within the timescales.

So you know – stopped allowance support ends on 30 September 2022.

When will the money reach my account, after I’ve given my car back?

We’ll send you the money by cheque within 14 days of you giving your car back.

If I get PIP in the future, will I need to pay this money back?

We do not expect you to pay this back if you're awarded PIP later, but if you decide to re-join the Scheme within six months of receiving the transitional support package, you’ll need to speak to us to discuss your options.

If you’re awarded the higher rate mobility part of PIP, you might receive a backdated payment from the DWP covering the period of time from when your allowance stopped.

If this covers a time when you still had a Scheme vehicle, we’ll ask you to repay any outstanding lease payments to us for this period if you want to re-join or stay on the Scheme.

Can I buy my car and how much will it cost?

We’ll send you a quote for you to buy your Scheme car. We’ll take the cost of the transitional support package you would have received when you returned your car off the cost of buying your car.

If you joined the Scheme before the end of 2013 and choose to keep your car for the extra 26 weeks, we'll send you a revised quote near the end of this.

Do I need to pay anything if my lease ends early?

We do not apply any extra rental payments or costs if your lease ends early because of a PIP reassessment.

Will I get my Advance Payment back?

If you paid an Advance Payment, we’ll refund this to you on a pro-rata basis. For example, if your lease ended after one year out of three, we’ll refund two-thirds of your Advance Payment.

If you choose to keep your car for 26 weeks, think about how this might effect your pro-rata Advance Payment refund.

I’ve lost my allowance, but not because of PIP. Can I get the transitional support payment?

No – the transitional support payment is to support people who got a car, Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle), scooter or powered wheelchair on the Scheme before 1 January 2014 and had to give it up because of the new PIP criteria.

So you know – stopped allowance support ends on 30 September 2022.

Is the financial support for everyone who’s left the Scheme because of PIP?

No – you need to have been through the reassessment process. Or if you decided not to go through reassessment and you’ve let the DWP know, so it can tell us, you’re still eligible.

The amount of financial support you might be eligible for as part of the transitional support package depends on when you first joined the Scheme and the date you return your car.

We recommend you check any dates for sending your reassessment documents to the DWP. Please make sure both us and the DWP have your correct contact details so there's no delay if we need to send you information.


Our other vehicles, and adaptations

I have a scooter or powered wheelchair on the Scheme. What happens to me?

If you're not awarded the higher rate mobility part of PIP, please contact us as soon as possible to let us know.

As soon as the DWP confirms, we’ll write to you with more information specific to your situation.

We’ll include our Staying Mobile after the Motability Scheme guide, which has useful advice and support.

If you joined the Scheme before 1 January 2014 we'll try to work with you so you can stay in your scooter or powered wheelchair.

If you joined the Scheme after 1 January 2014, you can keep your scooter or powered wheelchair for up to a maximum of eight weeks after your last DLA payment.

What happens if I have adaptations?

We’ll help you with the costs of fitting similar adaptations to a non-Scheme vehicle.

We’ll include more information about this in the letter we’ll send you if you're not awarded the higher rate mobility part of PIP.

I have a Wheelchair Accessible Vehicle on the Scheme. How long can I keep it for?

You can keep it for 26 weeks – whenever you joined the Scheme. We’ll work with you to discuss your options.

We’ll include more information about this in the letter we’ll send you if you're not awarded the higher rate mobility part of PIP.


We’ll help you stay mobile

Can you help me find a second-hand car?

We cannot help you find a second-hand car, but we’ll ask you if you want to buy your Scheme car. We’ll explain how in the letter we send you.

We’ll take the cost of any support package we would have sent you if you’d returned your car off the amount.

If you decide to get a different vehicle instead, the dealer who gave you your Scheme vehicle might be able to help you find one.

Our Staying Mobile after the Motability Scheme guide includes advice on buying a second-hand car, insurance, maintenance and other mobility solutions.

I need a car to get out. Where can I find out about other transport?

You can get tips on this from a variety of sources. For example, Disability Rights UK and RiDC both produce useful guides you may find helpful.

As soon as the DWP confirms, we’ll write to you with more information specific to your situation. We’ll include our Staying Mobile after the Motability Scheme guide. This has useful resources for advice and support.

Will insurance companies consider my claims history on the Scheme?

RSA Motability (RSAM) will usually send you a claims history letter. If you want to ask for a copy of your claims history letter for yourself or a named driver, email rsam.help@uk.rsagroup.com or call 0300 037 3737.

Autonet are a leading UK insurance broker. They’ll offer insurance quotes that will recognise your no-claims history on the Scheme.

Read our guide to see advice on buying a second-hand car, insurance, maintenance and other mobility solutions.

Have a question?

Am I eligible to join the Motability Scheme?

You need at least 12 months remaining on your disability allowance to lease a vehicle through the Scheme.

Find out more

What happens if my mobility allowance has been stopped?

If the Department for Work and Pensions (DWP) or Veterans UK decide you are no longer eligible for the mobility allowance, you are responsible for keeping us informed and we will need to make arrangements for the return of the car.

Find out more

What happens if I am not awarded the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP)?

If the Department for Work and Pensions (DWP) decides you are not eligible for ERMC PIP, you will no longer be eligible to use the Motability Scheme. Unfortunately we can only supply cars to people who receive one of the relevant mobility allowances and cannot take payments directly from you.

Find out more

Next: How you pay and what it costs

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