WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Get your vehicle

You’ll pick up your car from the dealer. If it’s a Wheelchair Accessible Vehicle, scooter or powered wheelchair, the dealer or supplier will bring it to your home.

When the big day arrives

Your dealer or supplier will check everything’s OK. Once you’re happy with it, you can start enjoying your vehicle.

To collect your vehicle, you need to bring:

  • Proof of identity, like a UK passport or driving licence for the customer or their appointee
  • The driving licence if another driver is collecting and driving the vehicle away
  • The PIN we sent you. You can see this in your online account

So you know

  • Your lease begins as soon as you enter your PIN. Look over your vehicle and make sure you’re happy with it first
  • Delivery times can change, with any of our vehicles. Keep speaking to your dealer or supplier, but they will not be able to speed things up
  • If you’re renewing your lease, we’ll never leave you without a vehicle and we’ll extend your lease until your new one is ready
A dealer showing a woman how to use functions inside a car

A few final checks

  • You’ll fill out a Statement of Responsibilities form to check the vehicle you've chosen is suitable for you now and during your lease.

  • Check the vehicle controls: make sure you know how to use all of the main controls in or on your vehicle
  • Get comfortable: if you're not sure about any features, ask your dealer or supplier to explain them
  • Make sure you’re covered: check that you and your nominated drivers are on your new insurance cover note
  • Your details are up to date: make sure your dealer or supplier has your correct contact details so they can contact you during your lease with important information, like reminding you to get a service

If you’re getting an electric car, make sure you speak to your dealer about making the most of the benefits of your new car. Learn more

You could get a £750 New Vehicle Payment

Remember, you’ll receive this if you’re joining the Scheme for the first time and you order your first vehicle before the end of 2024.

You can choose to send this directly to your dealer to help towards your Advance Payment, or we can send it to you after you get your new vehicle.

If you’ve ordered a scooter or powered wheelchair, you’ll receive a New Product Payment instead.

You can only get this payment once.

Learn more

Check if you're eligible

Explore our range

We have a wide range of vehicles. We can help you decide which type suits you best.

See what’s available

Related FAQs

What do I need to take when I collect my car, and can someone collect it for me?

You'll need your PIN and the driving licence of all drivers.

Read more

What is a PIN?

A PIN is a unique number you need to collect your vehicle.

Read more

I’ve lost my PIN. How do I get a new one? 

You can see or change your PIN on your online account.

Read more

What you’ll get in our worry‑free package

Insurance cover

Insurance cover

We’ll arrange this for you. You can add up to three named drivers and can change these at any time.

Illustration of a car coolant reservoir

Servicing and MOT

We’ll cover your regular services and routine repairs, to keep your vehicle running perfectly.

Illustration of a steering wheel

Breakdown cover

We’ll give you breakdown cover, so you can travel with peace of mind.

Illustration of a battery half charged

Support with your electric car

We’ll arrange and cover the standard cost of a home chargepoint and its installation, or give you access to the bp pulse network of over 9,000 public chargepoints. This depends on a few things.