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Windscreens and windows

Please attend to any windscreen damage as quickly as possible. This will not affect your claims with RSA Motability (RSAM).


To arrange an appointment at a nearby repair centre, or arrange for a mobile repairer to come to you, please call our Glassline on 0300 037 9944 . You can also book an appointment online. You will need to tell the repairer that you are a Motability Scheme customer and show your Certificate of Motor Insurance.

Windscreen damage

Please attend to any windscreen damage as quickly as possible, as damage may impair your view of the road. In many cases, if a chip is smaller than the size of a two pound coin our approved supplier can perform a specialist repair rather than completely replacing the glass. But if left untreated, moisture, frost and dirt can cause the damage to worsen beyond repair.

Chips or cracks in the windscreen directly in front of the driver, in the area swept by the wiper blades, are considered dangerous if they are more than 10mm in diameter. In the rest of the windscreen wiper swept area, up to 40mm damage is acceptable.

When you notice a chip or crack in your windscreen or windows, it’s best to book in a repair as soon as possible. The sooner you call, the more chance there is that our supplier will be able to repair your windscreen. If your windscreen needs replacing this will require an excess payment of £50, however the cost of any repairs are included as part of your lease, at no additional cost. Full details are available in your terms and conditions booklet.

Best for the environment

By repairing a fault rather than replacing the windscreen you are also doing your bit for the environment, as it helps to reduce the amount of glass sent for reprocessing, which in turn reduces CO2 emissions.

Book online Book online

You can also book an appointment through the Autoglass websiteOpens in new window . You will be asked a series of questions about the damage to your windscreen or windows as well as the time and place you would like your vehicle to be repaired. Follow these through as instructed.

Important - just before you complete your booking, you will be asked whether ‘there is anything else you want to tell us?’ Please state that you are a Motability Scheme customer and complete the booking form to arrange your appointment.