This website uses cookies so that we can provide you with the best user experience, by continuing to browse on the website you are agreeing to our cookie policy.

Print this page
Print this page

If you're involved in a scooter or powered wheelchair accident

Make sure you take the following actions:

  • Exchange details with any other people involved in the accident, giving them your name, address, phone number and RSA Motability (RSAM) details.
  • Don’t admit any fault, deny the claim, negotiate or promise to pay anything, without written permission from RSAM.
  • Even if you can’t see any immediate damage or injury, report the accident to RSAM on 0800 294 0790 as soon as possible to register the claim.
  • If you can’t use your scooter or powered wheelchair after the accident, RSAM will arrange for one of a network of repairers to collect it.
  • RSAM will keep you updated with how the repair work is progressing.

Send all correspondence you receive concerning the accident to RSAM claims department:

RSA Motability
PO Box 40
New Hall Place
Old Hall Street
L69 3SD

It’s important that you co-operate fully with RSAM while the claim is being investigated. If you don’t, your claim could be rejected and that could stop you leasing a product on the Motability Scheme in the future.

Your insurance cover