On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

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Lost or stolen keys


If the keys to your scooter or powered wheelchair are lost or stolen you'll need to register a claim with RSA Motability (RSAM) on 0800 294 0790. If you think someone has stolen your keys, you’ll need to give RSAM a crime reference number, which your local police will give you when you report it.

Please keep your keys safe as there may be a charge if you repeatedly need to make a claim for replacement keys.