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Stolen scooter or powered wheelchair

If you find that your scooter or powered wheelchair has been taken without your knowledge or permission, you will need to follow the steps below.


It is a requirement of your insurance and loss and damage protection that you lock and secure your scooter or powered wheelchair whenever it is left unattended. This also includes secure overnight storage.

If your scooter or powered wheelchair is stolen, or taken without your permission, please tell the police immediately, giving them as much information as possible. They will give you a crime reference or log number, which you will need when you make your claim. Then contact RSA Motability (RSAM) on 0800 294 0790, who will advise you what you should do next.

Keeping your product secure