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Looking after your scooter or powered wheelchair

As part of your worry-free package, your scooter or powered wheelchair will be serviced annually by your dealer. To keep your product in tip-top shape between servicing, you may want to follow these handy tips.

Regular checking

You can keep your scooter or powered wheelchair in good condition by checking it regularly. This will help make a breakdown less likely. We suggest you carry out the following regular checks:

  • Make sure the battery is fully charged before you set out
  • Test the lights, indicators and other electrics
  • Check the tyres are fully pressurised.

If you do find a fault, contact your dealer and they'll work with you to get it fixed as soon as possible.

In instances where an item is recalled by the manufacturer, please make sure you respond.

Whenever your product is not in use it must be securely locked or stored away. If you need to leave your product outside you should use the weatherproof storage cover that was supplied by your dealer as part of your lease package.

If you have any queries about maintaining your scooter or powered wheelchair, please ask your dealer.

General condition

We expect that three years of use will cause a certain amount of wear and tear to your scooter or powered wheelchair, including light scuffing and scratching, however, we would expect that when the product is returned to us at the end of the lease it is in a reasonable condition. If you experience more serious damage, such as dents, cracks and tearing, please have this repaired before you return your scooter or powered wheelchair. If you are unsure of what sort of repair you need, contact RSA Motability (RSAM) on 0800 294 0790 to discuss what you will need to do.

Keeping your product secure

It’s important to keep your scooter or powered wheelchair secure when you aren’t using it to make sure that it remains safe and the risk of theft is reduced. Your insurance and loss and damage protection requires that you lock and secure your scooter or powered wheelchair whenever it is left unattended. This also includes secure overnight storage.

If you need to leave your product unattended while you are out and about, please lock it securely to a fixture such as a railing or fence, switch off the ignition and remove the key. Your dealer can help with information on suitable locks. If you are visiting family or friends, you should make sure there is somewhere safe to leave it while you’re there, either indoors or if you need to leave it outside, you will need to lock and secure it to a fixed item such as a gate.

It’s also important to note that when you’re storing your scooter or powered wheelchair at home it needs to be in a secure, locked structure, such as a shed, garage, or kept in your home.

Your dealer will do a home assessment at the time of choosing and ordering your scooter, to make sure it is right for your needs and also to make sure that there is somewhere safe to store it. If you are unsure about the best way of securing your scooter, you should talk to your dealer. Or if you find you do not have a suitable place to secure your scooter safely, please contact our Customer Services Team on 0300 456 4566 so that we can discuss any alternative solutions for you.

Stolen scooter or powered wheelchair

If your scooter or powered wheelchair is stolen, or taken without your permission, please tell the police immediately, giving them as much information as possible. They will give you a crime reference or log number, which you will need when you make your claim. Then contact RSA Motability (RSAM) on 0800 294 0790 , who will advise you what you should do next.

Lost or stolen keys

If the keys to your scooter or powered wheelchair are lost or stolen you'll need to register a claim with RSA Motability (RSAM) on 0800 294 0790. If you think someone has stolen your keys, you’ll need to give RSAM a crime reference number, which your local police will give you when you report it. Please keep your keys safe as there may be a charge if you repeatedly need to make a claim for replacement keys.