Servicing, damage and repair
Please note: due to the current COVID-19 situation non-essential service, maintenance and repairs are likely to be cancelled as dealers close.
Usually regular servicing and maintenance is included as part of your worry-free mobility package for your scooter or powered wheelchair. Any repairs due to general wear and tear, including all adaptations, are included in your agreement at no extra cost.
Servicing your product
Your dealer will contact you when your service is due (normally annually). If you haven’t heard from them, give them a call and they will arrange an appointment.
If extra work is needed, your dealer will check with us before carrying this out. You will only need to pay for repairs if they are not caused by general wear and tear, or not covered by insurance as defined in your Cover Booklet.
Your scooter or powered wheelchair will be serviced twice in your three year lease and this will usually be done at 12 month intervals. If you have had any adaptations fitted after delivery, you will need to pay for these to be maintained and serviced.
Damage and repair to your scooter
If you’re involved in an accident while using your scooter or powered wheelchair, please contact RSA Motability (RSAM) on 0800 294 0790 as soon as possible for advice before you take any action to repair it.
Your claims handler will help you to assess the damage and, where necessary, arrange for repairs to your scooter or powered wheelchair. All damage which affects the operation of your scooter or powered wheelchair is covered under your lease agreement, with the exception of cosmetic repairs. If you want to repair cosmetic damage, this will need to be done at your own cost. Please don’t try to carry out any repairs yourself.
If you think that your scooter or powered wheelchair needs a mechanical repair, report the fault to your Motability dealer. Repairs that are required due to every day use will be covered by our worry-free package except if there is evidence of neglect or misuse. Your dealer should keep you up-to-date on progress while your repair is completed and let you know if there are any unavoidable delays. If you feel that a repair has not been handled satisfactorily, please contact us on 0300 456 4566 .
If your scooter or powered wheelchair cannot be driven because of an accident, repair or breakdown, where possible, your Motability dealer will aim to provide you with alternative transport while it is being fixed.
Replacements are subject to suitability and availability, but will include insurance at no extra cost. If you are left without your product for more than two weeks and a temporary replacement is not available you may be able to claim for loss of use benefits, excluding the first two weeks.