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Servicing and MOT

Your car needs regular servicing to keep it running well. The cost of each service, and any maintenance repairs necessary due to general wear, are included as part of your worry-free lease package. Servicing will either be at set times during your lease agreement, or when your car has been driven a certain number of miles.



Servicing Servicing

What’s included in your service

COVID-19 update: Non-essential service, maintenance and repairs are likely to take longer to organise as dealerships are operating with social distancing measures in place.

Usually, for all car servicing and maintenance, you should take your car to the dealer that has been assigned as your managing dealer.

Services will usually include the following checks:

  • Engine oil
  • Windscreen washer fluid
  • Engine cooling system
  • Lights
  • Tyre tread
  • Tyre pressure - including the spare tyre

The service for each type of car will be different. Other checks for brake pads or filters, for example, will be looked at if it is recommended by the manufacturer.

For adaptations fitted at the start of your lease, your installer will notify you if any regular maintenance is required. If this is the case, it will be included as part of your worry-free package.

If your dealer hasn’t contacted you when a service is due, give them a call. You may get a Good Condition Bonus  at the end of your lease if your car has been well looked after.

Waiting for your car

Due to the current COVID-19 situation, you may not be able to wait at the dealership while your vehicle is being serviced. Contact your dealer to find out what measures they have put in place to safely service your car. If you’ve given the dealership three weeks’ notice from when you booked a service or repair, they will give you a standard courtesy car. If the courtesy car is not suitable for your needs we will try to make other arrangements.

Keep a record

Please make sure that your dealer completes and stamps your car’s service book after every service. Keep this safe and in good condition as it may be needed in future to prove the car has had regular servicing.

WAV servicing and Annual Vehicle Check

Regular servicing and maintenance for your WAV will be arranged either by your WAV supplier or the vehicle manufacturer’s local dealer. For example, a Vauxhall Combo would be taken to a Vauxhall dealer. The company arranging the service will contact you when it is due. 

On top of the regular service for your vehicle, we have introduced an annual check for the conversion elements of your WAV. The free check will be carried out by the WAV supplier at your home every year and will cover things like the ramp or lift and wheelchair tie downs to ensure they are working correctly and still meet your needs.

For maintenance or repair of conversion items, such as winches and ramps, please contact your specialist WAV supplier . Any repairs needed that are not caused by general wear and tear must be approved by us (and possibly RSA Motability) before any work is done.

Additional repairs

You will only need to pay for repairs if they are not covered as part of general wear and tear, or as defined in your Insurance Cover Booklet Will download a resource(PDF 189KB) . When additional work is needed, your dealer will check with us before it is carried out. As there is extra cost associated with this, you may choose to claim for this through RSA Motability.

Taking care of your car

There are some simple things you can do throughout your lease to make sure your car performs well and is kept in good condition. The good news is that if you look after your car well, and ensure any faults are reported and put right quickly, you may get a Good Condition Bonus when you hand your car back.

More about the Good Condition Bonus

MOT MOT tests

COVID-19 update: The Government announced an automatic six-month extension to any MOT due to expire between 30 March and 31 July 2020. If your MOT was extended during this time your dealer will contact you towards the end of this extension to book your car in for the test. You can however contact your dealer to arrange the MOT at any point during your extension. We would recommend you do this as soon as possible as demand for MOT tests is likely to be high from 30 September 2020 when the first extensions come to an end. You can also contact Kwik Fit  and make an appointment at one of their centres.

MOT stands for 'Ministry of Transport', which set up the MOT test in 1960. Even though the ministry no longer exists, the name MOT is still used. The cost of the MOT test is included in your Motability Scheme lease. It checks that each vehucle meets the current road safety and environmental standards.

When is your MOT test due?

In most parts of the UK, vehicles over three years old need to be tested each year.

  • Your managing dealer should contact you to book your MOT test towards the end of your lease, but if this has not happened, please contact your dealer as soon as possible
  • If your car is on a standard three-year lease, it will need an MOT test certificate before you can hand it back, approximately two months before the end of your lease
  • If you are interested in lease extending your vehicle, you will still need an MOT completed within the last two months of your original end date
  • If you have a WAV where the lease is longer than three years, you will need an MOT test when it is three years old. Following this, your WAV will undergo an MOT test every 12 months as part of your regular vehicle service
  • Vehicles in Northern Ireland do not require an MOT test until they are four years old
  • Vehicles registered in the Isle of Man do not need an MOT test at all.

Please inform your dealer if you are concerned about anything regarding your vehicle. Once the MOT test is completed, your dealer will keep the certificate.

Failing the MOT test

If your car fails the MOT test, the car will need to be fixed and re-tested at the dealership. The cost of repairs due to general wear and tear are included in your agreement but you may need to claim for other repairs through your RSA Motability insurance policy. Your dealer will contact us before any repair work is done.