The end of your lease
At the end of your lease you just hand your Wheelchair Accessible Vehicle (WAV) back and if like most customers who choose to stay with us, you can select a new WAV and take another lease. Motability Scheme leases generally run for five years for new Wheelchair Accessible Vehicles and three years for Nearly New WAVs. This date will be shown on your lease agreement.
Getting your next WAV
Five months before the end of your lease agreement, we will send you a letter to remind you that it is time to start thinking about your next vehicle choose. We’ll then send you another letter, this time three months before the end of your lease, to advise you that you can now place your application with the WAV supplier of your choice.
Good Condition Bonus
If you return your WAV in good condition at the end of your lease, you could be eligible to receive our Good Condition Bonus. The amount you receive depends on the length of the agreement: it's currently £900 for a five-year lease.
We know that over the course of your lease your WAV may show signs of wear and tear including minor scratches, dents or damage caused by wheelchairs or other mobility aids. If your WAV shows no sign of serious damage, you could be eligible for the bonus. Please be aware if you have ended your agreement early, you will not be eligible for the bonus.
Receiving the bonus
If you are in line to receive the bonus, there is no need to contact us - we will automatically send the bonus to you, either by bank transfer if you have updated your bank details in your Motability Scheme online account , or cheque if not. You should receive the payment within 5 days of the car being returned if we arrange a bank transfer, or within 28 days if we send a cheque.. You should receive the payment within 28 days of the car being returned. However, if you requested early payment of £600 of your GCB due to the COVID-19 situation, you will receive the balance of this payment when you return the vehicle.
To receive this payment when it's due by bank transfer, sign in to your account and navigate to 'Your payment details'.
New Vehicle Payment
If you were a Scheme customer as of 31 December 2021, you may also qualify for our £250 New Vehicle Payment when you take delivery of your next WAV on the Scheme.
Extending your lease
If you have driven fewer than 25,000 miles at the end of your agreement or have certain adaptations fitted to your WAV, you may be able to keep your vehicle for a further one or two years. Customers in Nearly New WAVs are also eligible, providing they meet the criteria.
You may be able to request a lease extension in the 'Current lease' section of your Motability Scheme online account. This option will be visible if you are within the last three months of your lease and have not already placed a new application.
Alternatively, please make a note of your mileage and / or your adaptations and call our Customer Services team on 0300 456 4566 at least three months before the end of your contract to discuss your options. If you are interested in lease extending your vehicle, you will still need an MOT completed within the last two months of your original end date. Your managing dealer should contact you to book your MOT test towards the end of your lease, but if this has not happened, please contact your dealer as soon as possible.