Print this page
Print this page

The end of your lease

Motability Scheme leases generally run for five years for new Wheelchair Accessible Vehicles and three years for Nearly New WAVs. This date will be shown on your lease agreement.

Support Payment

We know that leasing a Wheelchair Accessible Vehicle (WAV) is generally more expensive than leasing a car, mainly due to the additional costs associated with converting the vehicle to allow the wheelchair user easy access. To help, every WAV customer who reaches the end of their agreement will receive a Support Payment towards the costs of leasing your next vehicle. The payment is automatic and is in addition to the Good Condition Bonus which you may be eligible for if you return your WAV in a good condition at the end of your lease.

How much is the payment?

The amount of the payment is based on the length of your agreement as follows:

  • £500 for a five year agreement
  • £300 for a three year, Nearly New WAV agreement
  • £100 for every completed year of a lease extension.

When is the Support Payment paid?

The Support Payment will be sent to you as a cheque around three months before the original end date of your agreement. If you choose to extend your lease, you will still receive the main Support Payment at this time and you will be sent a further cheque for £100 for each full year extension you complete. For example if your lease is due to end on 30 September 2018:

  • In early July 2018, you will receive the main Support Payment of either £500 or £300 (depending on the original agreement length)
  • If you chose to extend your lease you would receive an additional £100 Support Payment cheque in early October 2019, upon completing a full year of a lease extension
  • If you extended beyond this time, for every full year your lease was extended you would receive a further £100 every October while the lease was live.

Do I need to do anything?

You don’t need to contact us to request the payment, it will automatically be sent. If you’ve moved house, please ensure that we have your current address – you can do this online . If you’re due a Good Condition Bonus a further cheque will be sent to you around a month after you have handed your Wheelchair Accessible Vehicle back.

Find out more about Wheelchair Accessible Vehicles

Good Condition Bonus

If you return your WAV in good condition at the end of your lease, you could be eligible to receive our Good Condition Bonus. The amount you receive depends on the length of the agreement: it's currently £800 for a five-year lease.

Eligibility

We know that over the course of your lease your WAV may show signs of wear and tear including minor scratches, dents or damage caused by wheelchairs or other mobility aids. If your WAV shows no sign of serious damage, you could be eligible for the bonus. Please be aware if you have ended your agreement early, you will not be eligible for the bonus.

Receiving the bonus

If you are in line to receive the bonus, there is no need to contact us - we will automatically send you a cheque within 28 days of the WAV being returned.

Find out more about the Good Condition Bonus

Extending your lease

If you have driven fewer than 25,000 miles at the end of your agreement or have certain adaptations fitted to your WAV, you may be able to keep your vehicle for a further one or two years. Customers in Nearly New WAVs are also eligible, providing they meet the criteria.

If you think you might be eligible for a lease extension, please make a note of your mileage and / or your adaptations and call our Customer Services team on 0300 456 4566 at least three months before the end of your contract to discuss your options. If you are interested in lease extending your vehicle, you will still need an MOT completed within the last two months of your original end date. Your managing dealer should contact you to book your MOT test towards the end of your lease, but if this has not happened, please contact your dealer as soon as possible.