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Making a complaint

Motability Operations Ltd aims to provide you with the highest quality of service at all times. Unfortunately, sometimes things can go wrong. If you feel our service has fallen below the standard you expect we would like to hear from you so we can put things right as quickly as possible.

You can make a complaint by completing the form below, telephone, email, or by post . You can find out more about our complaints process here .

Complaints Form

  1. About you
  2. All done

We may share your number with trusted third parties for the purpose of internal research. We do not sell your data to any third parties and will only ever share your data for the purpose above.

We take the security of all personal data seriously. By providing us with your email address you are consenting to us providing your details to trusted third parties for the purposes of internal research only. We will not provide your details to any other third parties.

*Please enter either a Customer Reference Number (CRN) or a car registration number.

Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.

Please enter your car registration in full without any spaces.

Please provide full details including names of anyone you have spoken to and any correspondence relating to your complaint.

  1. About you
  2. All done