Contact
We are here to answer any questions you may have about the Motability Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature of your enquiry. You may also find our FAQs or useful downloads helpful in answering some of the more common queries we receive.
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General enquiry
General enquiry -
Call back request
Call back request -
Update your contact details
Update your contact details -
Dealer feedback
Dealer feedback -
Sign up for email newsletters
Sign up for email newsletters -
Request copy of V5c document
Request copy of V5c document -
Request a Scheme information pack
Request a Scheme information pack -
Complaints
Complaints -
Request to rejoin the Scheme
Request to rejoin the Scheme -
Request a lease extension
Request a lease extension -
Notification of a customer passing away
Notification of a customer passing away -
Report misuse
Report misuse
Contact us
Opening times
8am-7pm Monday to Friday
9am-1pm Saturday
Monday 9am-11am is our busiest period. You may find it easier to call outside these times.
Before you call, you may find it quicker and easier to do the following things online:
1. Update your address or personal details
2. Check the progress of your application
3. Find out if you are eligible for the Scheme
For anything else, submit a general enquiry form or speak to us on 0300 456 4566*
*Calls may be recorded and monitored to improve customer service
Scheme Partners
Our Scheme partners are the best people to call for queries relating to insurance, breakdown, tyres, glass and servicing.
Accessible ways to get in touch
1) If you have specialist Minicom equipment, call our textphone number on 0300 037 0100
2) Speak to us through a British Sign Language (BSL) interpreter
carschemeCar Scheme contacts
Insurance - RSA Motability
Tel: 0300 037 3737
Minicom: 0800 980 5693
Click the link below for opening times.
To make a claim, call RSA Motability on 0300 037 3737
Opening times
- New Claims: 8am - 8pm Monday to Friday and 8am - 4pm Saturday
- Existing Claims: 9am - 5pm Monday to Friday
- Make a change or request information to your policy: 8am - 7pm Monday to Friday and 8am - 4pm Saturday
*Please be aware that these times may differ on Bank Holidays. Please check the RSA Motability website for further information.
Breakdown - RAC Motability Assist
Tel (UK inc. NI): 0800 73 111 73
Call from mobile: 0333 202 1878
Republic of Ireland: 1800 535 005 (lines open 24 hours)
Text number: 07855 828 282
Tyres - Kwik Fit Tyreline
General queries: 0330 123 1531
Mobile service: 0330 123 1533
Overseas: 0330 123 1531
Glassline - Autoglass
Please contact Glassline (managed by Autoglass) for any enquiries about windscreens and windows.
Tel: 0300 037 9944
Servicing and maintenance
The dealership where you ordered your vehicle is usually the best point of contact for all enquiries regarding vehicle maintenance
Wheelchair Accessible Vehicles
You may need to contact your WAV supplier if you experience issues with an aspect of the vehicle's conversion.
pwssScooter and Powered Wheelchair Scheme contacts
Breakdown Recovery - Motability Assist
Telephone: 0800 953 5000
Servicing and maintenance
The dealership where you ordered your scooter or powered wheelchair is usually the best point of contact for all enquiries regarding servicing and maintenance.
Useful downloads
All the support you need to make the most of your Motability vehicle. Our publications will tell you how the Scheme works, inform you on matters relating to your agreement and update you with news and information.