We are here to answer any questions you may have about the Motability Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature of your enquiry.
With a Motability Scheme online account you can sign in at any time to check important details about your lease, make changes to some of your key information and track the progress of a recent Scheme application.
If you are an existing customer and are ready to order your next car on the Scheme, you can sign in to your account and start your application from home (starting an application within the account is currently only available to customers without an appointee).
Please note that the Motability Scheme online account is currently only available for car or WAV customers.
Call centre opening times:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Tel: 0300 456 4566
The Call Centre will close at 5pm on Friday 23 April and reopen as normal on Saturday 24 April due to critical maintenance repairs.
To add or change a driver please call RSA Motability on 0300 037 3737
The Q&A Bot is an automated messaging service that can help answer your queries. Click the tab on the side to to open the Q&A Bot window.
If one of our Customer Services team is available you may be able to talk to them using our Live Chat in Q&A Bot window.
Accessible ways to get in touch
If you have specialist Minicom equipment, call our textphone number on: 0300 037 0100.
You can also speak to us through a British Sign Language (BSL) interpreter.
For any queries regarding a breakdown please contact RAC Motability Assist or Autohome Assistance.
Car Breakdowns - RAC Motability Assist
Scooter and powered wheelchair breakdowns - Autohome Assistance
Tel: 0800 953 5000
Department for Work and Pensions
For any enquiries about Personal Independence Payment contact
Tel: 0800 121 4433
Department for Social Development (NI)
For any enquiries about Disability Living Allowance contact
Tel (NI): 0800 587 0912
Personal Independence Payment contact
Tel: 0800 587 0932