We are here to answer any questions you may have about the Motability Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature of your enquiry.
Use your Motability Scheme online account to:
- Update your personal details and contact information
- Save your bank details to receive payments by bank transfer
- Find key lease dates and important Scheme documents
- Track a recent application (available to car and WAV customers)
The Q&A Bot is an automated messaging service that can help answer your queries. Click the tab on the side to to open the Q&A Bot window.
If one of our Customer Services team is available you may be able to talk to them using our Live Chat in Q&A Bot window.
Accessible ways to get in touch
If you have specialist Minicom equipment, call our textphone number on: 0300 037 0100.
You can also speak to us through a British Sign Language (BSL) interpreter.
For any queries regarding insurance please contact RSA Motability.
You can also see details of your named drivers and insurance cover in the 'Insurance cover' section of your Motability Scheme online account, saving you a call to RSA Motability (not currently available to appointees).
Scooter and powered wheelchair insurance
For any queries regarding a breakdown please contact RAC Motability Assist or Autohome Assistance.
Car Breakdowns - RAC Motability Assist
Scooter and powered wheelchair breakdowns - Autohome Assistance
Tel: 0800 953 5000
Department for Work and Pensions
For any enquiries about Personal Independence Payment contact
Tel: 0800 121 4433
Department for Social Development (NI)
For any enquiries about Disability Living Allowance contact
Tel (NI): 0800 587 0912
Personal Independence Payment contact
Tel: 0800 587 0932
Social Security Scotland
During busy periods it may take a number of weeks for an application to be assigned to a Case Manager. Please wait for your Case Manager to contact you to update you on the status of your application.