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We are here to answer any questions you may have about the Motability Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature of your enquiry.

Customer Services

Call centre opening times:

Monday to Friday: 8am - 8pm

Saturday: 9am - 5pm

Tel: 0300 456 4566

Save Contact


To add or change a driver please call RSA Motability on 0300 037 3737

Q&A Bot

The Q&A Bot is an automated messaging service that can help answer your queries. Click the tab on the side to to open the Q&A Bot window.

Live Chat

If one of our Customer Services team is available you may be able to talk to them using our Live Chat in Q&A Bot window. 

Accessible ways to get in touch 

If you have specialist Minicom equipment, call our textphone number on: 0300 037 0100.

You can also speak to us through a British Sign Language (BSL) interpreter. 

Speak to us through a BSL Interpreter 

Scheme Partners

For any queries regarding insurance, like accidents or changing drivers, please contact RSA Motability. 

Car insurance

Tel: 0300 037 3737Save Contact
Minicom: 0800 980 5693

You can also see details of your named drivers and insurance cover in the 'Insurance cover' section of your Motability Scheme online account, saving you a call to RSA Motability.

Scooter and powered wheelchair insurance

Tel: 0800 294 0790
Minicom: 0800 980 5693

Visit RSA Motability website

For any queries regarding a breakdown please contact RAC Motability Assist or Autohome Assistance.

Car Breakdowns - RAC Motability Assist 

Tel (UK inc. NI): 0800 73 111 73 Save Contact
Call from mobile: 0333 202 1878
Republic of Ireland: 1800 535 005
Text number: 07855 828 282

Visit RAC Motability website

Scooter and powered wheelchair breakdowns - Autohome Assistance 

Tel: 0800 953 5000

Visit Autohome Assist website

For any queries regarding tyres for cars and WAVs please contact Kwik Fit.

General Enquiries: 0330 123 1531Save contact
Mobile Service: 0330 123 1533
Overseas: 0330 123 1531

Visit the Kwik Fit website

For scooter and powered wheelchair tyre queries please speak to your dealer.

For any queries regarding windscreens and windows, please contact Glassline (managed by Autoglass).

Tel: 0300 037 9944Save Contact

Visit Autoglass website

For all queries regarding servicing and maintenance please contact your dealer or WAV supplier

Find a car dealer 

Find a WAV supplier 

Find a scooter and powered wheelchair dealer

Other Contacts

Department for Work and Pensions

For any enquiries about Disability Living Allowance contact
Tel: 0800 121 4600 Save Contact

For any enquiries about Personal Independence Payment contact 
Tel: 0800 121 4433

Visit Department for Work and Pensions website

Department for Social Development (NI)

For any enquiries about Disability Living Allowance contact
Tel (NI): 0800 587 0912

Personal Independence Payment contact
Tel: 0800 587 0932

Visit Department for Communities (NI) website  

Veterans UK

For enquiries about the War Pensioners' Mobility Supplement or Armed Forces Independence Payment contact:
Tel: 0808 191 4218Save Contact

Visit Veterans UK website

Social Security Scotland

For any enquiries about Child Disability Payment contact
Tel: 0800 182 2222Save contact

Visit Social Security Scotland website

For information regarding press and media or resources for health professionals and advisors please visit the Motability Charity website

During busy periods it may take a number of weeks for an application to be assigned to a Case Manager. Please wait for your Case Manager to contact you to update you on the status of your application.

For information regarding press and media or resources for Health Professionals and advisors please visit the Motability Charity website