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Who to contact and how
Most requests, questions or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first. You'll see who to contact in the options below.
Question about your vehicle?
Includes: Accidents and insurance | Breakdowns | Servicing, MOT and maintenance | Tyre | V5C | Dealer questions | Electric cars | Windows and glass
Question about the Scheme?
Includes: Motability Foundation and financial support | Allowances | Request an information pack | Press and media enquiries
Need to speak to us?
This could be to give us feedback, raise a complaint or anything else. You’ll also find our contact phone number, if you need to call us.
Complaints are best dealt with by the area most closely involved first, so please contact the relevant service provider directly.
You can contact the Motability customer services team on: 0300 456 4566. You can also talk to us on web messenger, the green web messenger button will show on the right hand side when one of our team members is available, just click the button to start.
Our usual opening hours are Monday to Friday from 8:30am to 6pm, and on Saturday from 9am to 1pm. We are closed on bank holidays.
You can also reach us online: fill out one of our online contact forms.
Or speak to us through a British Sign Language (BSL) interpreter.
The car market is going through lots of changes at the moment. To help you learn more, we’ve answered the top questions we’re getting about this.
