Contact
We are here to answer any questions you may have about the Motability Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature of your enquiry.
Customer Services
With a Motability Scheme online account you can sign in at any time to check important details about your lease, make changes to some of your key information and track the progress of a recent Scheme application. You can also save your bank details in your account to receive any future payments or refunds by bank transfer.
If you are an existing customer and are ready to order your next car on the Scheme, you can sign in to your account and start your application from home (starting an application within the account is currently only available to customers without an appointee).
The Motability Scheme online account will be inaccessible on Saturday 16 and Sunday 17 October for a routine system upgrade. Service will resume on Monday.
Please note that the Motability Scheme online account is currently only available for car or WAV customers.
We have a list of forms that you can fill out and submit online.
General Enquiry
Call back request
Update your contact details
Submit dealer feedback
Sign up for email newsletters
Request a copy of V5c document
Request Scheme information pack
Make a complaint
Request to rejoin the Scheme
Request a lease extension
Notification of customer passing away
Report misuse
Call centre opening times:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
The call centre will be closed on Saturday 16 and Sunday 17 October for a routine system upgrade, and will reopen as normal on Monday.
Tel: 0300 456 4566
To add or change a driver please call RSA Motability on 0300 037 3737
Q&A Bot
The Q&A Bot is an automated messaging service that can help answer your queries. Click the tab on the side to to open the Q&A Bot window.
Live Chat
If one of our Customer Services team is available you may be able to talk to them using our Live Chat in Q&A Bot window.
Accessible ways to get in touch
If you have specialist Minicom equipment, call our textphone number on: 0300 037 0100.
You can also speak to us through a British Sign Language (BSL) interpreter.
Scheme Partners
For any queries regarding insurance please contact RSA Motability.
Car insurance
Tel: 0300 037 3737Save Contact
Minicom: 0800 980 5693
Scooter and powered wheelchair insurance
Tel: 0800 294 0790
Minicom: 0800 980 5693
For any queries regarding a breakdown please contact RAC Motability Assist or Autohome Assistance.
Car Breakdowns - RAC Motability Assist
Tel (UK inc. NI): 0800 73 111 73 Save Contact
Call from mobile: 0333 202 1878
Republic of Ireland: 1800 535 005
Text number: 07855 828 282
Scooter and powered wheelchair breakdowns - Autohome Assistance
Tel: 0800 953 5000
For any queries regarding tyres for cars and WAVs please contact Kwik Fit.
General Enquiries: 0330 123 1531Save contact
Mobile Service: 0330 123 1533
Overseas: 0330 123 1531
For scooter and powered wheelchair tyre queries please speak to your dealer.
For any queries regarding windscreens and windows, please contact Glassline (managed by Autoglass).
For all queries regarding servicing and maintenance please contact your dealer or WAV supplier
Other Contacts
Department for Work and Pensions
For any enquiries about Disability Living Allowance contact
Tel: 0800 121 4600 Save Contact
For any enquiries about Personal Independence Payment contact
Tel: 0800 121 4433
Visit Department for Work and Pensions website
Department for Social Development (NI)
For any enquiries about Disability Living Allowance contact
Tel (NI): 0800 587 0912
Personal Independence Payment contact
Tel: 0800 587 0932
Visit Department for Communities (NI) website
Veterans UK
For enquiries about the War Pensioners' Mobility Supplement or Armed Forces Independence Payment contact:
Tel: 0808 191 4218Save Contact
Social Security Scotland
For any enquiries about Child Disability Payment contact
Tel: 0800 182 2222Save contact
For information regarding press and media or resources for health professionals and advisors please visit the Motability Charity website.
During busy periods it may take a number of weeks for an application to be assigned to a Case Manager. Please wait for your Case Manager to contact you to update you on the status of your application.
For information regarding press and media or resources for Health Professionals and advisors please visit the Motability Charity website.