We are here to answer any questions you may have about the Motability Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature of your enquiry.
With a Motability Scheme online account you can sign in at any time to check important details about your lease, make changes to some of your key information and track the progress of a recent Scheme application. You can also save your bank details in your account to receive any future payments or refunds by bank transfer.
If you are an existing customer and are ready to order your next car on the Scheme, you can sign in to your account and start your application from home (starting an application within the account is currently only available to customers without an appointee).
Please note that the Motability Scheme online account is currently only available for car or WAV customers.
The Q&A Bot is an automated messaging service that can help answer your queries. Click the tab on the side to to open the Q&A Bot window.
If one of our Customer Services team is available you may be able to talk to them using our Live Chat in Q&A Bot window.
Accessible ways to get in touch
If you have specialist Minicom equipment, call our textphone number on: 0300 037 0100.
You can also speak to us through a British Sign Language (BSL) interpreter.
For any queries regarding a breakdown please contact RAC Motability Assist or Autohome Assistance.
Car Breakdowns - RAC Motability Assist
Scooter and powered wheelchair breakdowns - Autohome Assistance
Tel: 0800 953 5000
Department for Work and Pensions
For any enquiries about Personal Independence Payment contact
Tel: 0800 121 4433
Department for Social Development (NI)
For any enquiries about Disability Living Allowance contact
Tel (NI): 0800 587 0912
Personal Independence Payment contact
Tel: 0800 587 0932
During busy periods it may take a number of weeks for an application to be assigned to a Case Manager. Please wait for your Case Manager to contact you to update you on the status of your application.