How do I make a complaint?
Most comments or complaints are best dealt with by the area most closely involved, so in the first instance, please contact the relevant service provider directly. For example, this could be RACOpens in new window, RSA MotabilityOpens in new window, Kwik FitOpens in new window or your dealershipOpens in new window. If you are unsure about the area you need to speak to, please call our Customer Services team on 0300 456 4566.
You can make a complaint by telephone, emailOpens email client or by completing the complaint form here, or by post. We would prefer to talk to you so that we can try to resolve your complaint as quickly as possible so please include your contact details if you do write to us or email us.
We will always try to resolve your comment or complaint straight away. However, if this is not possible, we will fully investigate the issues you have raised and aim to resolve them as quickly as we can. We will keep you updated on our progress when investigating your complaint.
Where you have indicated that you would prefer for your concerns to be dealt with in writing you will receive a written acknowledgement of your complaint - usually within four working days of us receiving your query.
We aim to fully resolve all complaints and provide you with our final response within eight weeks of you raising the matter with us.