How do I make a complaint?

Most comments or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first. This could be the RAC, Direct Line Motability (DLM), Kwik Fit or your dealer.

If you’re unsure about the area you need to speak to, please call our customer services team on 0300 456 4566.

You can make a complaint by telephone, email, by completing our complaint form, or by post.

We prefer to talk to you so we can try to resolve your complaint as quickly as possible, so please include your contact details if you email us or write to us.

We’ll always try to resolve your comment or complaint straight away. If this is not possible, we’ll fully investigate and aim to resolve your issues as quickly as we can. We’ll keep you updated on our progress.

If you tell us you’d prefer us to write back to you, we’ll send you written acknowledgement of your complaint, usually within four working days.

We aim to give you our final response within eight weeks.