How do I make an insurance claim?
If you are involved in an accident in your car or Wheelchair Accessible Vehicle (WAV), you will need to call RSA Motability (RSAM) on 0300 037 3737 to report the incident. They will advise whether any repairs are required and arrange alternative transport for you if needed. If your vehicle is stolen or vandalised, you should first report this to the police to get a crime reference number and then speak to RSAM.
If you need to make an insurance claim because you have been involved in an accident on your powered wheelchair or scooter, you will need to call RSAM on 0800 294 0790 and they will arrange for any necessary repairs to be completed. If your powered wheelchair or scooter is stolen or vandalised, you will need to report this to the police to get a crime reference number before reporting this to RSAM.
RSAM will also ask you to provide your customer reference number, the date, time and circumstances of the incident, as well as other details specific to your claim.